I continue to have a problem with my online billers for several credit cards that are incorrectly showing a credit when it should be a debit or an amount due. The amount for the total due is correct, but incorrectly shown as a credit. Interestingly, the minimum due is correctly shown as a debit. This is a bigger issue because I use this information to track my cash flow for payments. Specifically: My Citi Credit cards (2) are correctly showing both the total and minimum amounts due as a debit. My Chase cards (2), Discover (1), and Capital One (1) all have the problem showing the correct total amount due, but as a credit.
I have tried many things, but nothing fixes the issue. A few things that I have tried and some additional comments:
- Reset the account – no impact
- Deactivated and reactivated – no impact except that for some cards, that fixes the issue for one billing cycle, but then the problem returns.
- “Review and repair” online billers - no impact
- All cards are correctly set up as credit cards, and their registers all download transactions correctly
- All connect via Express Web Connect+
- All the cards always show “awaiting next bill,” but that does not bother me if it shows the total due correctly.
- All credit cards correctly show in Online Center, and all correctly show the total balance as a debit (red)
- I do not know if it is meaningful, but in the Online Center, the box “compare to register” is greyed out. I do not use this, so it really does not matter.
- I am using the most current Windows Quicken Classic version R67.7
I do not know if this is an ongoing Quicken issue or something else. My last resort would be to close these accounts and create news one. However, I am not sure that this action would resolve anything.
[Edited - Readability]
