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Barclays Bank credit card - unable to download transactions directly

edssacks

In both Quicken-Mac and Quicken-Windows, transactions from Barclays Bank credit card will not download directly. When I try to set up the Barclays online download in Quicken (both for Mac and Windows), I get an error message asking whether I've entered my credentials correctly (even though they WERE entered correctly.)

If I go to my account within the Barclays website, (where I enter the same credentials which are rejected by Quicken), I can download transactions manually into a file that's importable into Quicken, and if I open that file (I think it's a .qfx file) from my computer's Downloads folder, I can then ask the computer to open the transactions file in Quicken-Windows and Quicken-Mac—so it will import those transactions (which I've manually downloaded) into Quicken-Windows and Quicken-Mac, but Quicken (Windows and Mac) won't download the Barclays credit card transactions directly. Thank you for your help with this issue.

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Comments

Quicken Carlos

Hi @edssacks,

Thank you for taking the time to reach out to the Quicken Community and for sharing the troubleshooting steps you have taken so far.

After reviewing the issue with our internal tools, I found that it appears to be related to an FDP-103 error.

If you have not already done so, I recommend changing your password with the financial institution. Ideally, the password should be between 6 and 12 characters. Some financial institutions may require a special character; however, certain special characters can sometimes cause connection issues. Examples include, but are not limited to:

Ampersand (&)
Left angle bracket (<)
Right angle bracket (>)
Backslash (\)
Forward slash (/)

Once you have updated the password, please confirm that the previous password has been removed from Keychain before attempting to reactivate the account.

To remove passwords from Keychain:

Open Finder and type Keychain Access into the search bar in the upper-right corner.
Double-click the Keychain Access icon in the Finder window.
If prompted to open the Passwords app, select Open Keychain Access instead.
In the left panel of the Keychain app, set Keychains to Login and Category to Passwords.
Locate and delete any entries showing Quicken, Quicken Connect, or the name of this financial institution.
Quit the Passwords app and reopen Quicken.

Then, try adding the accounts again:

Go to Accounts > Add Account.
Type the name of the financial institution and select the appropriate option.
Enter your login credentials and click Continue.
Once Quicken returns the discovered accounts, carefully link each account to the appropriate existing account already set up in Quicken.

Please let me know how it goes!

edssacks

I followed your instructions to the letter (I deleted the keychain access password entries in question; then I set up the Barclays account with a new password — and I was able to use my new password to access my Barclays account online using the Barclays website). But Quicken still gives me the error message saying I have mistyped my credentials (which I haven't mistyped). In other words, your suggested solution unfortunately didn't solve the issue.

edssacks

Also, as mentioned in my original posting, this problem with Barclays bank is occurring in Quicken-Windows, as well as Quicken-Mac. Please also note that I am NOT having any trouble directly downloading any other financial institutions in either Quicken-Mac or Quicken-Windows. I'm only having trouble with Barclays.

NotACPA

You didn't answer whether any of those "prohibited" special characters were in either your old or new password.

That they can be used directly, via your browser, into the website is irrelevant as such typing doesn't use HTML to convey the code to the website … which Q DOES use.

And those special characters have meaning within HTML that disrupts the message that Q uses to sign-in.

edssacks

Thanks for your note. I use some special characters in several of my passwords for a number of financial institutions within Quicken (and on the web), and except for Barclays, all of my passwords in various institutions have been, and are, working fine, even with those special characters. (I don't use the specific special characters mentioned in Quicken Carlos' post, though.) So it's not necessarily special characters which are causing this. Also, until about a week ago, my Barclays password was working perfectly in both the web and in Quicken (Mac and Windows). Something changed in Quicken (or in Barclays) about a week ago, which doesn't allow the password that's acceptable in the Barclays website to work in Quicken.

edssacks

… and, to be clear, I use special characters in a number of my passwords for financial institutions within Quicken, and those passwords are working fine within Quicken, to directly download transactions from those institutions into Quicken.

edssacks

P.S. Just noticed that Barclays US, for its passwords, requires, and has always required, inclusion of one of a set of special characters listed on its password creation page.

Quicken Carlos

Hi @edssacks,

Thank you for your reply and for letting us know that the issue persists after following the steps above. I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Chat support is available 7 days a week during the same hours.

I hope this helps!