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Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]

algee99

Twice in the last 3 days, I've had issues downloading transactions from Oakmark Funds in Quicken Classic (Version R65.17, Build 27.1.65.17, Windows 11 Home).

When I run One Step Update, I don't get an error, just a dialog box asking me to enter the password for Oakmark Funds. I've verified the password on the Oakmark website, and when I try to change or reset the password in the password manager in quicken, I get an error that Oakmark cannot use my password.

If I deactivate and reactivate the online services for the Oakmark account in Quicken, using the exact same password that Quicken rejected in the password manager when I tried to save it, Quicken gets the fund information from Oakmark and I can link it to my quicken account.

Problem is that I've had to do this twice in the last 3 days.

Hope someone has some insight. Thanks!

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Comments

algee99

@rich I think I'm the only person on this thread who had an issue with Oakmark. Everyone else had Janus password problems. It's interesting that it all started for us after the Nov 2025 Quicken update, even though it is through different financial institutions. Both Janus and Oakmark were direct connect accounts. Although people are reporting that they had to reset their Janus accounts in order to get them to work with the latest Quicken update, I did not have that problem. Maybe because I was still using the old R64.30 release where Oakmark direct connect still worked?

Anyway, glad to hear you got yours working as well.

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Quicken Alyssa

Hello All,

Thank you all for continuing to update this discussion.

I am happy to hear that many of you continue to see success with these connections. If that changes, let us know!

Keep in mind the Alert for this issue is still open and ongoing as well.

Thanks again!

NZP7294

@algee99

I had the Oakmark problem (no Janus accounts) as well. I stayed with R64.30 until switching to R67.7 on May 1st. So far, so good. I'm not getting the password error but as you pointed out, I won't really know if its "fixed" until the December div/cap gains transactions.

@Quicken Alyssa

The alert was pretty much useless for me as it didn't notify that the Oakmark issue appeared to be resolved by R67.7 and there have been no status updates since the end of March. Glad I tapped into the Community (workaround with R64.30 and available solution with R67.7) and didn't rely solely on Tech Support for timely and relevant information.

Quicken Alyssa

@NZP7294,

Thank you for sharing your experience.

I have reached out internally for an update on this to verify the status.

Thanks again!

rich

Mine works again now. Thanks to whomever fixed it, but it took way too long.

Quicken Alyssa

@rich,

Thank you for chiming in to let us know it is now working for you as well.

If you need more help, don't hesitate to reach back out!

Thanks again!

algee99

Today, (Quicken for windows), I get an OL-292-B error trying to connect to Oakmark. Quicken help says it is not their problem, but an issue with the financial institution. I'm going to try resetting the account and try again.

I'm interested whether other Oakmark users and those with Janus accounts are having the same issues.

[Update] I tried to reset the Oakmark account and I get a blank dialog box. Clicking any of the buttons does nothing. I have to kill the quicken executable through the task manager or it just hangs forever (no response for many minutes, forever in computer terms!)

Tom Young

"[Update] I tried to reset the Oakmark account and I get a blank dialog box. Clicking any of the buttons does nothing. I have to kill the quicken executable through the task manager or it just hangs forever (no response for many minutes, forever in computer terms!)"

Same behavior I'm seeing.

Quicken Alyssa

Hello All,

Thank you for adding to this thread to let us know what you are seeing now.

I have passed this information along internally. In the meantime, we do still have an Open Alert for the financial institution that you can bookmark for updates.

We do not have an ETA as to when this issue will be fully resolved, and we apologize for the inconvenience.

Thanks again!

iusdcm1

Beginning today 5/11/26 my Janus account will not update. I get error OL-292-B,

When I try to reset the account my screen freezes up and I have to close Quicken through task manager to use it again. What is going on with this?

kevjenross

I am experiencing the same issue

gusto01

Something broke again yesterday, got an error updating Janus. Got the error again today, tried to reset Janus and it opened up a blank window and froze. Had to go into task manager and end process. We were good for awhile.

5/12/26

Update: Error Code: OL-292-B

algee99

Interesting that both Oakmark and Janus seem to have similar issues, at the same time. As of this morning, Oakmark is still broken with the OL-292-B error.

Just for the halibut, I tried downgrading Quicken to the old R64.30 release from before Janus and Oakmark became messed up. Didn't fix my Oakmark issues, same OL-292-B error.

Quicken community doesn't have any other reports of this issue with Oakmark and Janus, so guess we're the first to notice?

Fern890

Also having the same issues now with the same error code for Janus. All my other accounts are dowloading fine.

RNeisser

I’ve been unable to update my Oakmark Funds accounts for the last several days and am receiving:

“OL-292-B — Quicken is unable to complete your request as the request was invalid.”

Details:

Quicken Classic for Windows
Three Oakmark accounts affected
Problem began within the last several days
Credentials are correct (confirmed by attempting Add Account / reset connection)
Same error occurs when entering user ID and password directly through the Oakmark setup process
Other financial institutions are downloading normally

I checked the Community and only found the earlier March discussion regarding newer Quicken versions having trouble connecting to Oakmark. Earlier this year I temporarily solved that issue by patching back to an older Quicken release.

Is anyone else currently seeing new Oakmark connection failures or has Quicken acknowledged a current outage?

Thanks.

jberens2

I have same issue. I get the error code OL-292-B with the following explanation: "an error has occurred". And if I try to reset the account, the program looks like it is starting to do that, but then it stops, and I get a small blank screen (see photo below), and Quicken is then totally frozen. I then have to go to the Task Manager to end the Quicken task before I can use Quicken again.

Quicken Alyssa

Hello everyone,

Thank you for continuing to update this discussion.

I have been relaying this new information to our teams internally, and we appreciate you all reporting these errors. Keep in mind, we have an Open Alert for this financial institution, and you can bookmark it for updates.

We do not have an ETA as to when this issue will be fully resolved, and we apologize for the inconvenience.

Thanks again!

bdeess

I am also getting the same error

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f0445780

The OL-292-B Error is also occuring for American Funds, MFS, and DWS Mutual Funds. Seems to be impacting accounts using Direct Connect.

RJDB

ALL of my Direct Connect accounts are returning the OL-292-B error.

Version R67.7. Build 27.1.67.7

This is getting old.

Steve Finance

I installed an old version of Quicken and was avoiding all of the problems with accessing my Janus accounts. Now, even with the old version of Quicken, I can't access my Janus accounts. I'm getting the same OL-292-B error.

Dave Kindness

I am also getting the OL-292-B error when connecting to Janus Henderson. This is Quicken version R67.7.

I get the same blank popup that jberens2 posted. I too had to kill qw.exe.

Kevin Miller

I've also been receiving OL-292-B for Janus, "Quicken is unable to complete your request as the request was invalid", for several days. Quicken Rev R67.7 build 27.1.67.7

algee99

@RJDB, @f0445780,

Lucky me, only Oakmark is still failing with the OL-292-B error. My other direct connect accounts are still working.

I'm wondering if Oakmark, Janus and the other direct connect accounts are using the same software for their side of the Quicken connections. Perhaps that software had an update that broke the direct connect functionality? That would explain the correlation between disparate financial institutions having the same errors at the same time.