Quicken Upload for Capital Group American Funds

Question

I have seen a similar post to this but here is my submission.  The Capital Group update to my American Funds in Quicken stopped working.  I first tried a reset, which actually froze the entire Quicken software.  I had to shut it down hard through Task Manager.  Then I got back in and tried to deactivate and reactivate.  This failed as well.  I have included screenshots.  Not sure what else to do other than wait to hear back from the Quicken folks.

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Quicken Alyssa · Answer

Hello All,

Thank you for adding to this discussion.

Just an update that the alert I previously linked has been closed. Please bookmark this New Alert for multiple financial institutions instead.

We do not have an ETA as to when this will be resolved, but our team is investigating the issue.

Thank you!

oriddick2 · Answer

Here’s what seems to be going on: American Funds has been switching over to a new online platform. Most people were already using EWC, not EWC+, but some of us—including me—were still on Direct Connect, and that was not our choice. Then on Sunday, May 10, I found out that Quicken may be trying to move Capital Group–American Funds over to EWC+ too. The frustrating part is that no one told us this was happening.

Bottom line: Capital Group has done a poor job explaining this switch to EWC+, and clients like me are left trying to figure out why Quicken suddenly stopped connecting. Mine quit working on May 9. For now, if you need to see your fund information, your best bet is to log in through the Capital Group website instead of Quicken. At least for the moment, that seems to be the only dependable option.

Oliver R.

Quicken Alyssa · Answer

@Don B,

Thank you for sharing this information with us.

I suspect that you are right about the cause of this issue. We appreciate you sharing your findings. This may be helpful information for others.

Thanks again!