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Janus Henderson Error Code 16503

woodwrk1

Tuesday, May 12 is day 2 for Janus Henderson Error Code 16503. I couldn't find anything posted thus far in Quicken Community. What's up?

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Quicken Alyssa

Hello @woodwrk1,

Thank you for reporting the issue you are seeing on your end.

Updating transactions involves Quicken requesting information from your bank and the bank responding with valid information. The 16503 Error indicates that Quicken did not receive the expected response from the bank.

We do have an Open Alert for this financial institution, and this is most likely related to those ongoing issues. You can bookmark the linked alert to stay updated on progress/changes when they become available.

We do not have an ETA as to when this will be fully resolved, and we apologize for the inconvenience.

Thanks again!

mike_n

I also have this issue, started a couple days ago.

Quicken Alyssa

Hello @mike_n,

Thank you for adding to this discussion and reporting that you are seeing this issue as well.

Please see my response here:

https://community.quicken.com/discussion/comment/20553488#Comment_20553488

Make sure to bookmark the alert for updates!

Thanks again!

Quicken Alyssa

Hello All,

The 16503 error has been escalated internally and is now a Known Issue. Our team is investigating and working toward a resolution. We currently do not have an ETA as to when this will be fully resolved.

Please bookmark the alert I have linked above to stay updated on any progress/changes to the situation.

Thanks again!