nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

First Tech Federal Credit Union - Not Finding all Accounts

joebrebrennan

During the setup process (Activate One Step Update), First Tech Federal Credit Union (First Tech FCU) is not finding all accounts, just those for which I'm primary owner (i.e., not joint accounts).

After this weekend, I was not able to download any First Tech FCU transactions, so I deactivated downloads and am in the process of activating downloads again.

I suspect this is due to the maintenance they performed over the weekend. Anyone else having this issue, or know if it's a known issue?

Find more posts tagged with

Online Banking

Windows

Comments

ISFBob

First Tech can't find any of my accounts right now. OL-393-A on 11 accounts.

Quicken Kristina

Hello @joebrebrennan,

Thank you for letting us know you're encountering an issue. If you're not the primary account holder on the joint accounts, that may be why you're not able to connect them in Quicken. Many financial institutions allow only the primary account holder to connect accounts to 3rd party applications.

When your accounts stopped downloading, did you see any error messages/codes? You mentioned that you disconnected the accounts. Were you able to reconnect? If not, please let us know!

Hello @ISFBob,

Thank you for letting us know you're seeing an OL-393 error. To troubleshoot, please follow these steps from our article on OL-393 errors:

First, verify your account services in Quicken

If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

Choose Tools menu > Account List.
Click the Edit button of the account you want to verify.
In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
If everything looks correct or if the problem persists, continue with the next procedure.

Second, verify your password

With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:

Choose Tools menu > One Step Update.
Uncheck all options except for the financial institution that is reporting the error.
Click the key icon to the right of the financial institution name.
Enter your password.
Click Update Now.

Third, refresh your online account information

From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
Select Update Now.
Follow the on-screen instructions to complete the update.
Repeat these steps for each financial institution experiencing this error.

If the issue persists

If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.

I hope this helps!

ISFBob

It's not First tech's fault. I have two logins (one for me and one for my spouse) that Quicken cannot deal with correctly when it tries to reset the connection. Whenever a connection needs to be reset, Quicken always uses the first login. The only solution is to disconnect from "Edit Account Details", then reconnect using a different connection method to toggle whatever is stuck in Quicken. This is often painful because of the mysterious initial balance reset issue and the 2FA that the bank requires, so I generally wait for it to fix itself. I gave up today and changed connection method yet again, and now it's fixed, again.

Kenandjeff

@joebrebrennan Yes, I am encountering the same issue since FirstTech performed their maintenance over the weekend. I only can get info from my primary account, but I have a joint owner on all accounts and this was working prior to this weekend.

Quicken Alyssa

Hello @Kenandjeff & @ISFBob,

Thank you both for adding to the discussion with additional information.

If you have already completed the steps here:

https://community.quicken.com/discussion/comment/20553594#Comment_20553594

And the issue has not yet been resolved, the next step is reaching out to the financial institution. Have either of you had a chance to do that? If so, were they able to provide any insight into this issue?

Looking forward to your response!

Carl Davidson

After last weekend's maintenance downtime, I had to deactivate online services for all of our First Tech accounts, both using my login and my wife's. I then added them back using the Add Account "+" sign at the top of the account bar.

Do this once for each login and don't add the same account twice. This should resolve the issue.

Quicken Alyssa

@Carl Davidson,

Thank you for adding to this discussion with additional insight.

This information may be helpful to others experiencing this issue as well.

Thanks again!

odyinpdx

https://community.quicken.com/discussion/comment/20553695#Comment_20553695

Do you have any joint or trust accounts? If so, did they show up on you or wifes (or both) login when you re-connected the accounts to Quicken?

LyndaF

Thank you Carl. I had same issue. Kept trying to re-add FT acct that suddenly stopped working, but I was doing it via the 'Edit Account' box, and it would not work. Tried adding per your suggestion using Add Account "+" sign at top, and it worked! I'm SO grateful you posted!

P-Dub

Yes, after First Tech performed its maintenance on 5/9-10/2026 Quicken reported errors during One Step Update. Attempts to resolve this by all the normal procedures, Reset, Deactivate, Set Up again result in frustration. Before this weekend maintenance occurred Direct Connect was enabled and working as expected for all account designations, "primary" and "joint". After the maintenance, Direct Connect does not work as before, it is only seeing "primary" accounts, not "joint" accounts. To resolve this the connection method must be changed to Express Web Connect which enables both "primary" and "joint" accounts to be seen. Unfortunately, Express Web Connect does not support online transfer or banking, which forces one to choose between seeing all accounts or only "primary" if transfers and banking are desired. First Tech support offered no solution, other than suggesting to switch to Express Web Connect, and within Quicken there is no capability to differentiate connection methods per account, only Institution/user.

David PDX

Very helpful - this got my accounts syncing again, too - both primary and joint.

One additional note, for me at least, when I used "Add account", I searched "First Tech" and (on that screen in Quicken Add Account for First Tech) had to select "Advanced Options" to force the add to use the "Express Web Connect" connection method. If I just used the default (didn't click on "Advanced Options"), it would still add the account using connect using "Direct Connect" and I still didn't see the joint accounts - only the primary. Once I forced the "Express Web Connect", then I saw all accounts linking.

Additionally worth noting - Quicken added some very wrong placeholder type register items (dated today), which resulted in incorrect First Tech account balances for a number of my First Tech accounts in Quicken. You might want to double-check if you get these placeholder-type transactions, as well, after switching to Express Web Connect.

Quicken Kristina

Hello @P-Dub,

Thank you for letting us know you're seeing this issue. To help troubleshoot, are the "primary" and "joint" accounts all under the same login credentials with the financial institution? On the "joint" accounts, are you the primary account holder, or an authorized user?

I look forward to your response!

joebrebrennan

Thanks @P-Dub for your post. I can confirm that switching from Direct Connect to Express Web Connect fixed the issue for me. It's aggravating that this is the only way to fix it. It's so aggravating when banks do things like this that break something that people rely on and they don't seem to care.