SchoolsFirst Credit Union won't download new transactions.

robyn2024

For several weeks now I can't download new transactions from SchoolsFirst Credit Union to Quicken. I have tried reconnecting the account several times. It makes the connection fine, but won't download new transactions.

Quicken Kristina

Hello @robyn2024,

Thank you for letting us know you're encountering this issue. To help troubleshoot, I checked our internal tools, and I'm seeing an Account Not Found error. Are you seeing any error messages/codes on your end?

To troubleshoot, please backup your Quicken file, then deactivate all of your Schools First Credit Union accounts. Please follow these steps from our article on account not found errors:

Refresh your account information

1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
2. Then select Update Now.
3. Follow the on-screen instructions to complete the update.
4. If the problem persists, continue with the procedures below.

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

1. Open the Account List in Quicken (Tools > Account List or Ctrl + A).
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
3. Use the Edit button for each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab.
4. When finished, close the Account List.
5. Close, then re-open Quicken.
6. Click the Add Account + button at the top of the Account Bar on your main view.
7. Walk through this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution.
8. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the account was closed, deactivate it from future online updates

1. Choose Tools menu > Account List.
2. Click the Edit button next to the account you want to deactivate.
3. In the Account Details dialog, click the Online Services tab.
4. Click Deactivate to stop downloading transactions for this account.

If the problem persists

Contact Quicken Support for assistance. Your financial institution cannot resolve this issue.

Please let me know how it goes!