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Invesco account not working for a few days

ddaless100

Anyone else having a problem downloading from Invesco? I'm on Windows and for at least 5 days have not been able to download transactions. My Quicken is updated to the latest version. When I try to download I get an OL-292-B error. Today I tried to reset the account and Quicken opened a blank screen and then froze. Had to reboot my computer. I then tried to deactivate and reactivate my account but got the below screen:

I also sent the error to Quicken via my program

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Quicken Alyssa

Hello @ddaless100,

Thanks for taking the time to reach out and report this issue.

We currently have an open ticket for multiple financial institutions experiencing error OL-292, and our teams are actively investigating. At this time, we do not have an ETA available.

Additionally, we ask that if you're experiencing this, please submit your log files and a screenshot via Help > Report a problem so we can add your details and files to the ticket.

Please let us know once you have done so.

Thank you!
(CTP-17282)

ddaless100

Thanks Alyssa….Done! See the last line of my post.

Also, I might have figured this out. I tried adding a new account to my Quicken for Invesco, and it showed my account. The problem is that it will only show the simplified version with no details. Can someone confirm that Invesco is now only using the simplified version? This is disappointing, as the whole point of using Quicken is being able to track your transactions without having to manually put them in. Hoping there is a fixable problem, and I can go back to the complex version with all my transactional details.

Thanks

Dave

[Edited-Readability]

Quicken Alyssa

@ddaless100,

Thank you for following up.

I have added your logs to the escalation ticket.

As far as Simple Investing options go, I suspect that you switched your connection method to Express Web Connect, and it was previously Direct Connect. This would explain why you now see a Simple view instead of a Detailed one.

I suspect if you disconnect and reconnect via Direct Connect, you will again receive the OL-292-B Error. If you select this instance in Quicken, it will use Direct Connect.

The other one with the mountain logo seems to be Express Web Connect.

Hope this helps clear up confusion!

ddaless100

Hi Alyssa,

Thanks for the clarification between the two Invesco choices. I did retry the direct connect and yes it still gives me the error. So I assume there is still a problem and will wait for the correction.

Dave

BillyDMaine

I have also been having the same problem with my Invesco connection for many days. Sounds like I just have to wait until either Quicken or Invesco figures out what the problem is and fixes it?

Quicken Alyssa

Hello All,

Thank you for contributing additional information to this discussion.

This issue has been escalated internally and is now a Known Issue. Our team is investigating and working toward a resolution. We currently do not have an ETA as to when this will be fully resolved.

Please bookmark the alert I have linked above to stay updated on any progress/changes to the situation.

Thanks again!