Not able to get info from my T. Rowe Price Brokerage account

Question

Using WIndows  and Release R67.7 Issue was noticed on 5/8.

One step is not updating from my T. Rowe Brokerage account. It is updating from my sweep account. They use the same password. I have gone into the Brokerage account online using the password that is set up for One Step. I have been trying to do this every day by following the instructions on the screen (by entering no) and still tells me to wait for 24 hrs. and try again.

Screenshot 2026-05-13 180256.jpg

jecrichton · Answer

I'm experiencing the same symptoms, same Quicken version, noticed approximately the same time.  T. Rowe Price just released a new Brokerage platform and I've found this thread where Quicken support is tracking this exact issue.  There's currently no ETA on resolving this.

T Rowe Price Brokerage error message - Quicken

NotACPA · Answer

ID and password are irrelevant.   Which specific NAMES for TRP are you using, and for what accounts?

grobinson9 · Answer

I'm getting the downloads from the sweep account from T. Rowe, just not the Brokerage. I have been having no issues until just lately. The sweep and Brokerage use the same password.