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CC 502 with Computershare

irasend1

Getting a CC 502 error for the last week when I try to update my Computershare account.

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Comments

Quicken Alyssa

Hello @irasend1,

Thank you for reporting the issue you are experiencing.

I checked your connections internally and can confirm you are getting the CC-502 Error. This error is caused by maintenance on the bank's servers that Quicken uses to download transactions.

We recommend that you don't deactivate and reactivate your account(s) to troubleshoot this specific issue, as it could cause other problems.

There are currently no alerts for this financial institution.

Refresh your account information

Open the transaction register for the account with the error message.
Click the Gear Icon in the upper right of the register and select Update Now.

Follow the on-screen instructions to complete the update.
Repeat these steps for each account with this error.

If refreshing your accounts does not resolve the issue

Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

If the issue persists

Please Contact Us so we can help you fix this issue.

Thanks again!

irasend1

This problem is continuing greater than one week, despite trying the above "remedy"(which sounds to me like the bot version of "the check's in the mail"). Anyone else having this issue?

Quicken Kristina

Thank you for your reply,

(which sounds to me like the bot version of "the check's in the mail")

CC-502 (time out) errors are often temporary errors caused by heavier-than-usual traffic or by the financial institution temporarily throttling the connection. Since this issue has been going on for longer than 24 hours, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!