NetXInvestor

Suuze

As of yesterday 5/14/26, NetXInvestor isn't updating for me. I get the message:

Error FDP-106 (ACCOUNT_MISMATCH -  Account not found. No accounts returned - case 106)

Absolutely nothing has changed on my end. When I login to my account directly, I can find no changes there either. I'm running Quicken on a mac, version 9.0.3.

A couple weeks ago, it was Barcays, now it's this. This has become a constant thing where the data that downloads just isn't accurate. I'm wondering if I should just give up on this software altogether.

Quicken Anja

Hello @Suuze,

Thank you for reaching out, and I’m sorry to hear you’ve been experiencing ongoing connection issues.

After reviewing the connection status internally, we're actually seeing an FDP-103 error being returned on our end rather than FDP-106. These errors occur when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app.

With that in mind, please try the following troubleshooting steps:

First, you will need to deactivate all the accounts with the affected financial institution:

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts.
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
8. Click Done. Do this on each account with this FI.
9. Quit Quicken.

Second, delete Quicken passwords from the Keychain:

1. Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
2. Double-click the Keychain Access icon in the Finder window.
3. If prompted to open the Passwords app, select Open Keychain Access instead.
4. On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
5. Find and delete any entries that show Quicken or Quicken Connect and this FI name.
6. Quit the Passwords app and open Quicken.

Third, re-add the accounts:

1. Go to Accounts > Add Account.
2. Type the name of the financial institution and make the appropriate selection.
3. Enter your login credentials and click Continue.
4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the steps above do not resolve the issue, please contact Quicken Support directly for further assistance.

Thank you!