64 Bit Upgrade to Quicken Classic for Windows

christ5560

Version: R67.7 - Build: 27.1.67.7 Windows

Quicken, When is this product finally going to be upgraded to a 64 bit system?

I've been a Quicken for Windows user for 33 years and there had been very limited upgrades to the interface and specifically to the report writer over that time. The last update to the report writer, that I remember, was 20+ years ago. The interface and what can be done with the report writer is like a bad 90s nightmare. The ability to properly scale the size for printing forces the use of a 32 bit virtual print driver which no one in support knew until after multiple years of frustration I finally reached a 2nd level person. Another issue is when you have a large QDF file like I do you have to remove memorized transactions and keep them to a minimum for the product to function at a reasonable speed. 32 Bit systems can't handle the larger file sizes and the indexing was not robust enough to handle the number of memorized payees in my file so I had to painstakingly go through and removed 11,000 memorized payees which brought the speed back to a reasonable rate.

The largest Value of Quicken is the information you can extract from the data, but with a very limited report writer that extraction is more than difficult and frustrating. Why not attach a third-party report writer through API's into Quicken for Windows and Mac rather than developing it in-house which would take more time and dollars. I'm surer a reasonable royalty could be achieved with a Crystal Reports or some other provider who will continue to upgrade the report writer improving the experience of Quicken customers without major Quicken development resources being required.

So many of these problems that long time users currently deal with exist because the product has not been upgraded to a 64 bit system. I recognize it is a significant upgrade and therefore will take development a fair amount of time, probably years, to prepare it properly and it won't immediately drive additional sales, but it will definitely drive future sales to new customers who will generate ongoing support revenue for the future, which is the lifeblood of any software company. You no doubt have a large installed base of customers who have been with Quicken for many years like me, but they are getting fed up with the lack of improvement in Quicken Classic.

This is really disappointing to say but as a Quicken user of over 33 years I cannot recommend the current product to people looking for software to manage their finances because of the many limitations of the 32 bit system and I've begun my own research on finding an alternative product because of the lack of updating to a more modern platform. While just one user, there is no doubt many longtime users of Quicken who are experiencing the same frustrations but haven't taken the time to come on the Quicken community and send a message to Eric Dunn the Quicken CEO directly. Eric, in the unlikely event. you happen to see to see this post, I've read about your background and you are a developer and technology person at heart so please upgrade this product to a modern platform. It will create the ability to provide more robust upgrades and features in the future to attract new customers and so us longtime users can recommend Quicken to others, because the current 32 Bit platform and lack of upgrades to some of the main functionality limit the value of the product and perception that paying an annual usage fee is worthwhile.

Please invest the development dollars & time to upgrade this product to a 64 Bit platform.