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Invalid credentials errors with AllyBank, SoFi, & Verizon Visa (QMac)

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This discussion was created from comments split from:

Chronic "Did you mistype your sign-in info?" errors affecting multiple banks (Q Mac) [Edited]

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NitDawg

AllyBank, SoFi, Verizon Visa…

These instructions never work for me. Just more accounts that are non-functional :-(

Even on a brand new quicken file…same error :-(

Quicken Kristina

Hello @NitDawg,

Thank you for letting us know you're encountering this issue with multiple financial institutions. To help troubleshoot, please provide more information:

When did the issue start?
- Did the issue start at the same time for all three financial institutions?
What kind of account(s) do you have with AllyBank (Checking, credit, loan, investment, etc.)?
What is the exact URL you use to log in to the problem accounts directly through the financial institution's website?

I look forward to your response!

NitDawg

Last transactions

Sofi (checking and savings) 4/2 https://www.sofi.com/

Verizon Visa (credit card) 4/10 https://verizonvisacard.syf.com/

Ally (checking) never worked https://secure.ally.com/

I've done all the things…nada. When I had a Target Credit Card i did all the things and did the live support, and nada.

Quicken Laura

Hi @NitDawg,

Thank you for providing the additional information. Please try the following steps for all three banks:

Temporarily change the password for the financial institution's website.
After updating the password, try reconnecting the accounts in Quicken.
- To help avoid any typing errors, please copy and paste the credentials from a text editor or your password manager into Quicken when entering them.
For Ally accounts specifically, please try connecting using GMAC Financial Services instead of AllyBank.

Steps to Add/Reconnect Accounts

Go to Accounts > Add Account.
Type the name of the financial institution and make the appropriate selection.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Please let me know how it goes!

NitDawg

Thanks, Laura. I changed passwords. I use a password manager, so copy/paste, of course. Same error message:
Did you mistype your sign-in info? Please re-enter your credentials for Verizon Visa Card.

Did you mistype your sign-in info? Please re-enter your credentials for SoFi.

I even made a new quicken file and tried these accounts…same result :-(

Quicken Carlos

Hi @NitDawg,

Thank you for trying the steps above. Due to the nature of the error, the next step is to escalate the issue. I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!