TDBank with quicken not connecting

User5343

Almost a year ago, I lost my connection to TDBank. When I try to connect through account properties → set up online connection, it tries to connect to a different institution, First community Bank, which I've never used before. I have no accounts with them. I've tried my login when it pops up the authorization page in my browser, and it was not accepted.

If I add a new account and choose the correct institution (TD Bank online) it connects through the add account dialog to the right bank, td.com but when I enter my login and click "connect", it tells me "we encountered an error while connecting to your bank".

I haven't kept track of the error messages, but this is what's been happening at least since late 2025. How can this be resolved so that I can automatically download transactions?

Thanks

Quicken Carlos

Hi @User5343,

Thanks for reaching out to the Quicken Community.

I have a few questions to help determine what may be causing the error you are seeing:

• Can you please upload a screenshot of the error message you are receiving?
• Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
• Have you tried changing the default browser?
• Are there any extensions or pop-up blockers enabled in your browser? To check:
  • Select the three dots in the upper-right corner
  • Click Extensions
  • Select Manage extensions
  • If any are enabled, try disabling them temporarily and then attempting to add the account again.
• Where is your Quicken data file located? To check this, open Quicken and go to File. At the bottom of the menu (above the Exit option), the file with the check mark next to it is the one currently open. Please share the full file path shown there.

I look forward to your reply.