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CC-501 Security Service FCU

System

This discussion was created from comments split from: CC 601 Security Service Credit Union.

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Comments

ZChefDan

I have been getting CC-501 when updating SSFCU for several weeks now. I have already done the Deactivate/Reactivate several times and spoken to Quicken Technical Support. Please escalate this issue and fix it already! Thank you.

Quicken Alyssa

Hello @ZChefDan,

Thank you for reporting the issues you are experiencing with this financial institution.

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

PikesPompadour

Did this get solved????

I've been having the same issue for MONTHS!!!

Quicken Alyssa

Hello @PikesPompadour,

Thank you for chiming in on this discussion.

After reviewing your connections internally, it appears you received a CC-502 error, then later in the day, it resolved, and you were able to connect successfully. Is that correct, or are you still seeing the error on your end?

Looking forward to your response!

Houston Hop 2

Same error here for months. Was a fix identified?

Quicken Alyssa

@PikesPompadour,

Just checking in, as we haven't heard back from you.

Do you still need assistance?

@Houston Hop 2,

Thank you for adding to this discussion.

After reviewing your connections internally, I am not seeing any errors. What exactly are you seeing on your end?

A screenshot may be helpful as well. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thanks again!

Houston Hop 2

Error CC-501.png

I have the same error each time I try. @Quicken Alyssa, when you say "reviewing your connections internally", what do you mean?

PikesPompadour

I have been unable to download to my Quicken Classic B&P for MONTHS!!!!!! Sometimes I can go to their site and download, other times Quicken prompts me to set up the direct connection resulting in CC-501

PikesPompadour

The problem continues

Quicken Alyssa

Hello again,

Thank you for continuing to update the discussion.

When Quicken is unable to connect to your bank account for recent transaction information, you may receive a CC-501 Error.

To resolve this issue

If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

This type of error may require our support agents to review logs in order to identify the issue and fix the problem.

@Houston Hop 2,

By checking your connections internally, I meant that we have a tool that shows us your connection attempts and whether or not they were successful or resulted in an error.

Thanks again!