Unable to download American Express Transactions

Rene1234

Using Quicken Classic Business and Personal on Windows 10 Home. I am unable to download American Express transactions and to sync my Gold Account transactions which stopped downloading transactions since 1/1/2026. I have tried different methods and I am getting the error message CC-601. From reading other threads, it appears that this error has not been addressed, it has been several months now. In a thread someone proposed using the American Express Delegate sync which works for recent transactions, but then you end with multiple accounts for each credit card and it creates a problem when trying to match transactions between accounts. Is there a solution yet for this issue??

Thanks

Quicken Laura

Hi @Rene1234,

Thank you for reaching out. I completely understand how frustrating it is to experience an issue like this for an extended period of time, and I appreciate your patience while our teams continue working toward a resolution.

At this time, the issue with American Express downloads is still ongoing. Resolution timelines can vary depending on the complexity of the connection issue and the coordination required with the financial institution. While some issues can be resolved quickly, others may take longer to fully address.

Please know this issue remains a high priority, and our teams are actively working to resolve it as quickly as possible. We sincerely apologize for the inconvenience and appreciate your understanding.

We will continue to post any new information or progress updates in the Community Alert as soon as they become available.

Thank you!