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Error CC-501

cbotel

Getting error CC-501 for the last three days. See screen shot below:

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Windows

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Quicken Kristina

Hello @cbotel,

Thank you for letting us know you're encountering this issue! According to our article on CC-501 errors, resolving the issue requires contacting Quicken Support directly, since they will need to review log files to determine what is causing the error message. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Support will be closed in observance of Memorial Day on 25 May 2026.

To help troubleshoot the issue, I checked our internal tools and see you have also been receiving CC-503 (invalid credentials) errors. Have you seen those errors on your end?

I look forward to your response!

cbotel

Thank you and yes, I have also been getting CC-503 errors.

Quicken Kristina

Thank you for confirming.

It is possible that the errors are related. To troubleshoot the CC-503 errors, please backup your file, then follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings on the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Step Three: Update your password(s) in Quicken

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Reset Account.
Enter the correct login ID and follow the on-screen prompts to complete the reset.
If prompted, carefully LINK the accounts found to the existing accounts in Quicken.

After the reset process is complete, attempt your online session again.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Return to the Online Services tab and click Set up Now for each account you've deactivated.
Enter the correct login ID and follow the on-screen prompts to activate your account.
When you get to the Add/Link screen, make sure to carefully link your accounts to the existing ones.

I hope this helps!

cbotel

Still having same error CC-501. I saw in another post that this maybe a credit union universal problem. Signing up for email digest as advised.

Quicken Kristina

Thank you for your reply,

To confirm, did you try following the troubleshooting steps above? Did you encounter the CC-501 error while following those steps? Are you still encountering CC-503 errors also?

Per our article on CC-501 errors, I recommend contacting Quicken Support directly for further assistance, as they have tools we can't access in the Community and will likely need to review log files to track down the cause of the error. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!