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Unknown account keeps corrupting Quicken file

nroy

I am running Quicken Classic Business and Professional version R12.18 on Windows 11.

For some time, I have been having lockups when entering the Bills & Income (scheduled transactions) page. The lockup is cleared when I restart Quicken and do a Validate and Repair on the file, but inevitably, at least once a month, the problem returns.

Reading the validation and repair log suggests the following problem is the source of the issue.

The validation process encounters an account labeled ACCT_9a54. I do not recognize this account, and it does not appear on the Account list, even as a hidden account. While validating, Quicken repairs the account. It finds an invalid transaction on the account, dated, 0/ 0/1900 and removes it. It also repairs some transaction information on this account. The account has invalid category types, which Quicken repairs. There are also damaged scheduled transactions which it removes.

So I am inferring that there is a ghost account in my file and there are scheduled transactions arising out of that account, which are, however, not listed on the list of scheduled transactions. When these scheduled transactions cannot be implemented, my scheduled transactions list gets corrupted. Then the next time I enter my list of scheduled transactions, that corrupted list locks the program up.

So my question is, how can I delete this ghost account ACCT_9a54, which does not appear in any of my Account lists, from my file? I don't want to start a new file from scratch, because too much information would be lost in doing so.

Hope someone can figure out how to do this. Thanks in advance.

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Comments

NotACPA

@nroy,

WHERE did you get that R12.18 number? The current version of QUS for Windows is R67.10, which would make R12.18 over 30 years old and probably from the DOS era.

UKR

First a bit of history:
Several years ago, the One Step Update process was in the habit of creating temporary account registers to store downloaded transactions. The register names typically were something like ACCT_xxxx or TEMP_xxxx where "xxxx" is a decimal or hexadecimal 3- or 4-digit number.
If something happened during download, the temporary accounts would not be deleted.
Later, the process was changed and those temporary accounts were no longer causing problems. Except, one would have to run a Validate and a Supervalidate to fix those account registers and make it so that the user could delete them.

Long story short:
At current Quicken levels, AFAIK, these temporary account registers no longer show in the Account List, but still show in the Category List where you can simply delete them.

Quicken Laura

Hi @nroy,

Thank you for sharing what you’re experiencing and for outlining the troubleshooting steps you’ve already taken.

I do have a few questions that will help me better understand and address the issue:

Where is your Quicken data file located? To check, please open Quicken and go to File. At the bottom of the menu, under recent files, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.
When did the problem first begin?
Are the accounts manual accounts or accounts connected to a financial institution?
Are you working with online bills or manual bills?

I look forward to your response.