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Citibank, Direct connection fails

robertito

In the last week or so the direct connection to Citibank is getting randomly lost.

I'm asked to Fix the connection. which I try to do…

It opens a browser at the Citibank authorization page, I select the accounts to share access.

I receive an email from Citibank: "You've authorized Quicken to access your Citibank account information".

then in Quicken it shows me the authorized linked account….I acknowledge…

and it rejects the linkage: an Orange dot - Fix It.

I tried multiple times, and it would link one account, and disconnect others….

basically…it's gone crazy..

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Online Banking

Mac

Comments

Quicken Laura

Hi @robertito,

Thank you for reaching out.

If you are seeing Care Code: 2000, this is related to a known issue that has been discussed in this thread:

https://community.quicken.com/discussion/7973611/quicken-mac-9-0-3-citibank-direct-connect-error-2000

Our team is aware of the issue and is actively working on a resolution. You may want to bookmark the discussion thread, as any updates or new information will be posted there as soon as it becomes available.

We appreciate your patience in the meantime.