Can't reconnect Bank of America credit card account after card replacement - Solved

Jim_Harman

Due to some fraudulent charges, I recently received a replacement credit card with a new number from Bank of America. On their website, this shows as a new account, replacing the old credit card account.

In Quicken, I deactivated the old account and went to Tools > Add account to link the new account. This led me to a Bank of America login, which succeeded and showed the accounts to authorize, including the new account. I checked the boxes and this led to a Provide Consent form. I checked the box there and clicked Share my data. So far so good.

This led immediately to a screen HTTP Status 400 - Bad Request from the URL services.quicken.com/oauth-redirect/ followed by a long string of numbers. After about 5 minutes, I was redirected back to Quicken with the message "Sign in to Bank of America failed, timeout or connect error"

I repeated this a few times with the same results. Each time I attempted this, I received an email from BoA that begins as follows, so apparently they are allowing the connection, and the connection setup is back in Quicken and Intuit's hands.

I have sent a problem report with log files attached.

Is there anything else I can do at this point, or should I just wait for Intuit and Quicken to fix the problem?

Jim_Harman

Update: I get the same HTTP 400 error when attempting to connect a new test file to Bank of America.

I cleared the cache and cookies in my web browser (Chrome 148.0.7778.179 on Windows 11) and now it successfully completes the authorization and will add the accounts in the test file.

I went back to my working file and tried adding the new account again. Now it connects and links the credit card account. It says that the other account that uses these credentials is already connected. No new transactions are downloaded as part of the Add Account. I tried an OSU for BoA and it gives gives error CC-506.

I restarted Quicken and did an Update now as recommended by the troubleshooter, but it still says there are connectivity problems and recommends a Reset Account.

I did a Reset Account and that led to another reauthorization, which was successful. It now shows the credit card account as connected, but wants to know whether to add or link the other account that uses these credentials.

I linked the second account but still no new transactions are downloaded.

Finally I did one more Update Now and now the missing credit card transactions are downloaded.

Conclusion: I am back up and running! The connectivity troubleshooter was helpful but it sure did take a lot of steps to get everything working again. I think I should have deactivated both accounts that use these credentials before reauthorizing, and the browser cache/cookies were also a problem.