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Why is downloading transactions from RBC still broken (Quicken Mac)?

nothear2talk

Reposting this, as the problem persists. I’m on the latest version of Quicken Classic for Mac (9.0.3).

The problem is longstanding - downloading transactions from RBC Royal Bank is a huge pain in the neck with two-factor authentication (2FA) enabled. I don’t have any similar problems with any other financial institution.

I have 2FA enabled on my RBC Royal Bank account. Turning this off is unacceptably dangerous due to the obvious security risks.
I have the RBC mobile app on my iPhone and use this for authentication
When I update my RBC accounts from Quicken, here is what happens:
I get a notification on my RBC mobile app asking me to approve the login
I approve immediately, but get an error on the mobile app that the request has timed out
I get a pop-up window in Quicken asking how I want to authenticate to RBC
I select the mobile app
I get another notification on the mobile app, and approve it
(sometimes) I get another popup window in Quicken with an option to select “Done"
I select Done and OK, and the transactions finally download

Note that if I opt to skip the connection, RBC locks my account, and I have to go through a process to unlock it!

When I go to “Manage authorized applications” in my RBC account, nothing is listed, and I don’t see any option to add Quicken as an authorized application.

This is nuts.

Has anyone else run into this, and is there a way to streamline the process?

Thanks

[Edited - Readability]

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Quicken Mac

multi-factor authentication

QMAC - Canada

Comments

Quicken Kristina

Hello @nothear2talk,

Thank you for reaching out! In the earlier discussion, we recommended contacting your financial institution because they decide whether additional authentication is required and when to request it. Were you able to contact them?

I look forward to your reply!

MMontreal

Same here, but on Windows….and Iphone/Faceid.

This was working fine until last week.

As you mentioned, Problem with mandatory 2 authentifications, recently updated to be much more rigid.….No way to get around this according to primary contact. I mention the existence of the authorized list but he did not knew what i was talking about!!?? I did not pursue the discussion!!!

In a few days, I will be able to talk to the RBC tecnical staff, deeper levels. We ll see

Until then, as you know, using the .gfx will get me going

Quicken Kristina

Hello @MMontreal,

We haven't heard back from you in a while. Was RBC's technical staff able to assist?

Check back and let us know! Thank you.

nothear2talk

The problem still persists. When i spoke to RBC, they told me that this is a Quicken issue and that there is nothing they can do.

@MMontreal let me know if get any further than I did. I suspect that the core issue is that the Quicken is not recognized as an authorized application by the RBC API, and there seems to be no way to change that and add it.