Capital One Bank Needs Authorization - Unable to Select More Than One Credit Card Account

Wholelottadough

I have multiple Capital One accounts in my household between me and my spouse. Recently while performing my one step update for all our accounts I got a message saying our accounts needed to be authorized. The problem is that Quicken will only let me authorize one of our card accounts, I don't ever get a prompt to authorize the remaining Capital One accounts even though we have been managing them all on Quicken for years. The accounts have different login IDs and passwords but the URL to access them via the Capital One website is the same. As a result I am unable to download and access my wife's card account in Quicken (mine works no problem). I also tried to do a stand alone update of my wife's card account by selecting it from the account list under the update now option but it only lets me authorize my card account not hers. How do I get past this issue and resolve it because I see the same error every time.

Quicken Laura

Hi @Wholelottadough,

Thank you for reaching out and sharing what you're experiencing.

If the account in question shows a connection method in the Online Services tab of the Account Details window, I recommend disconnecting and reconnecting the account, which will trigger the reauthorization process.

1. Deactivate the affected accounts

1. Select the Tools menu and select Account List....
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service. 
6. Repeat these steps for each affected account.
7. Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

1. Go to Tools> Add account
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
5. Click Next then Done on the last prompt.

If, during reauthorization, your browser automatically signs in with the wrong credentials or does not allow you to enter different credentials, try clearing your browser's cache and cookies before attempting the process again.

STEPS TO CLEAR COOKIES AND CACHE

Note: If Google Chrome is already set as your default browser, please try clearing your browser cache and cookies:

1. Click the three-dot menu in the upper-right corner of the browser.
2. Select Delete browsing data.
3. Check Cookies and other site data, Cached images and files.
4. Set the time range to Last 24 hours.
5. Click Delete data.

Once completed, please follow the reactivation steps above.

Let me know how it goes!