Duplicates resolved BUT now some categories are unavailable

Question

I'm using Quicken Classic Deluxe Mac OS 13.7.8 Version 9.0.3 (Build 900.60651.100) - yesterday when the duplicate transactions showed up, I also found some categories weren't available anymore in my register. Is anyone else having this problem?

Quicken Laura · Answer

Hi @Robin Howard,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Laura · Answer

Hi @Robin Howard,

Thank you for sharing more details about what you experienced. I'm sorry to hear that your file was impacted by this issue.

At this time, your transactions and categories should no longer be affected. If you'd like to ensure your data is fully intact, you may restore a recent backup from before the issue began and then update your accounts again. However, if you prefer to continue using your current file, you should be able to make updates without affecting your existing information.

Here is how to restore a backup file:

* Go to File > View/Restore Backups....
* Browse the Local and Online Backups tabs to find the backup file you want to restore. The Quicken backup file has the extension .QDF-Backup.
* Select the file to restore and click Restore Backup.
* Next, you will be given the option to overwrite the file you have open or to create a copy of the backup you're restoring.

Please feel free to reach out if the issue persists or if you have any questions.

Robin Howard · Answer

Hi Laura, thanks for the response. The missing categories do correspond to the entries in my QuickFill Rule list and it's affecting all accounts. It started happening the same day the duplicates happened. For example, I have a budget category for Groceries, and it disappeared from the category list. Older transactions were still categorized correctly as "Groceries," but I couldn't choose it for new transactions.

I'm on day three of my accounts being wildly incorrect. The duplicates disappeared, but so did many other transactions across accounts. Some of my accounts are thousands of dollars off. For three days in a row, I've gone through accounts manually and filled in missing transactions to make everything balance, but the next day, a whole new set will be missing. I've seriously about had it. My accounts are off, so my budgets are off, so I'm making decisions based on guesswork. I started a trial of Monarch yesterday just to get a correct download of my accounts so I could function.