Please advise. This has been a problem for over a week.
Hi @timothyroberts,
Thanks for reaching out to the Quicken Community!
After some internal research, I was unable to find any error. To better understand the situation and provide the most appropriate troubleshooting steps, I have a couple of questions:
I look forward to your reply.
Carlos,
I was just on a chat thread with Brandon for the last 30 minutes. I uploaded all my error files to him and in the end he said it was a Citi problem and then quit responding in the chat. Very disappointing.
Ok, here is what I had to do to fix the issue. First, on the Citi website, I went to my profile, then settings, then more settings, and finally desktop connections. Then I removed the old Quicken connection. Then I requested a new connection. I had a 10-minute timer to go back to Quicken and begin the process of connecting my Citi credit card to Quicken Connect. It didn't work the first time, when my default browser was Brave, but based on earlier interactions with Quicken support, it was suggested that I change my default browser. So I changed my default browser to Safari and tried again, and it worked! So, I hope that will help others in the future and help Quicken to fix this bug.
Hi @timothyroberts, Thanks for your reply and for updating this thread with your findings. This information may help other users who encounter the same issue in the future.
We appreciate you taking the time to share the solution and provide an update to the Community. If you need further assistance, do not hesitate to reach out to us.
We're happy to help.
Thanks for sharing your feedback with us. I will forward your comments to the appropriate team for review.
We appreciate you taking the time to share your experience. We apologize for any inconvenience this has caused.
