Why has this discussion been closed? It has not been resolved.
Hi @mdillon,
We typically close Community threads after a month of inactivity; however, that does not mean the underlying issue is no longer being addressed.
This case remains open, and our team is still actively working toward a resolution. While we do not have any new updates to share at this time, you are always welcome to ask for a status update, and we will be happy to provide any new information as it becomes available.
Thank you for your patience and understanding while we continue to investigate this issue.
Please feel free to reach out if you have any additional questions.
(CTP-15440)
Thanks. Since this case remains open, is it possible to keep the Community Threads open for this case? There are a significant number of people VERY interested in getting this issue resolved, and I know we all would appreciate knowing how the case is going.
Yes, we can keep this thread open. You can simply check in once a month to reset the inactivity timer and prevent the thread from being automatically closed.
Is this the thread you were referring to that was previously closed?
If so, please let me know. That will help ensure we're referring to the same issue.
I look forward to your response.
Thank you!
