Generating invoices, software is changing customer info to Billing info

rwhitney

Recently updated to R65.17. While creating invoices the system is changing all the Customer info to the billing info. I went back to earlier created invoices and it has done the same to previously submitted invoices. I consider the invoicing feature completely unusable at this point, until this issue is resolved, no issues until this latest update. need help ASAP. I cannot bill customers.

Using Classic business and personal

Quicken Kristina

Hello @rwhitney,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information. Where are you seeing the customer information replaced with the billing info? If possible, please include a screenshot (with any personal information redacted). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!

dseayme

I'm having the same problem. The "Ship to" info is forced to match "Bill to". This is a huge deal and needs to be fixed.

Quicken Kristina

Hello @dseayme,

Thank you for letting me know you're having the same issue. To help troubleshoot, please provide the information I requested in my earlier post:

https://community.quicken.com/discussion/comment/20525226#Comment_20525226

I look forward to your reply!

dseayme

Well, I described exactly what's wrong. I can't attach screenshots because I renamed the fields. In the Invoices > Forms, there are 2 fields. Bill to and Ship to. We are supposed to be able to make them different. After the latest update, we can't make them different. Quicken is automatically filling in the "Bill to" information in both fields.

dseayme

The latest release is described here, and the item causing the problem is this: "FIXED Customer addresses now fill in correctly when creating invoices from the register."

https://community.quicken.com/discussion/7968395/windows-r65-xx-release-us

Quicken Kristina

Thank you for your replies,

Thank you for providing that additional information. It looks like you may have been editing your original post while I was responding to it, which is why I didn't see it initially.

I was able to replicate the issue and forwarded it to the proper channels for further investigation and resolution. To contribute to the investigation, if you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

In the meantime, one possible work around is manually entering the information directly into the Ship To box.

We apologize for any inconvenience!

Thank you.  

(CTP-15440) 

dseayme

Thank you Kristina. I am not able to manually enter the information directly into the Ship To box. It immediately reverts to the quicken pre-populating data containing the Bill To information.

Quicken Kristina

Thank you for the follow-up,

Thank you for letting me know that possible work around doesn't work and for sending those problem reports with log files attached. It will help our teams investigate the issue.

Thank you!

Quicken Kristina

Hello All,

There is now a Community Alert for this issue. Though we do not currently have an ETA, you can bookmark the alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket#12081967/CTP-15437) 

WrdyWmn

I will mark this to get alerts because THIS IS A HORRIBLE ISSUE YOU NEED TO FIX. I cannot believe you made this change and blew out 2 years worth of my data in my invoices. You cannot do this without warning customers. Did it not occur to the product team that some of us are using invoice forms for custom information? FACE PLANT PEOPLE.

SabrinaBask

Glad to see I'm not the only one facing this problem! I just spent half an hour trying to figure out what I did wrong before googling and finding this thread.

Les Gunn

I am having the same issue. Luckily I had also saved invoices to a PDF, so I can search and find the correct invoice. Now, when I create a new invoice before I save it in Quicken I save it as a PDF with the correct Job Location then edit the incorrect Job Location and put in the correct one. Once I save in Quicken and go back in, it is back to the incorrect. This is frustrating because all of my previous invoices are now incorrect 10 years of data. It's a lot more work. This needs to be fixed. Any help is appreciated.