I still cannot communicate with State Employees Credit Union-NC
While not an answer or solution, you can see this thread regarding SECU and it being a known issue:
I hope they fix soon. I really need to reconcile and probably wiill have to manually write in the transactions.
It would be great to get an estimated time line on a fix for this. SECU was very clear and communicated frequently and early that their update was coming. I had really expected Quicken to be taking steps to prepare for it, which apparently they weren't.
You may not like hearing this, but I have never seen Quicken give an ETA for fixes as there are too many parties involved. And in this case, the majority of people with issues are using Direct Connect which communicates directly with the bank. If it isn't working, it is almost always on the bank's end.
Being that Direct Connect is an older (and costlier) connection method, more and more banks have been dropping support for it. Whether this is the case here, I do not know.
I don't bank with SECU, so I have no way of trying, but I see Quicken Connect/EWC+ is also supported by this FI. I only saw one thread of a user attempting that connection method and that user said it failed is well. In this case, Quicken (and their data provider) are definitely responsible for getting it working.
In either case, definitely submit the issue via "Report a Problem" as indicated in the link I provided earlier. That will give Quicken/Intuit data to push back to SECU with.
Good luck, and I hope this gets resolved quickly.
BTW, you can expect to find issues with account balance reconciliation. It is an issue with SECU. If you find a discrepancy when doing a Quicken reconciliation, I recommend you download a PDF report from SECU with daily balance. In my case, I found that the discrepancy was SECU reporting current account balance incorrectly. This has happened at various times in history with SECU, I have confidence they will fix these issues in the next 12 months or so, but heck I'm an optimist.
I was finally able to connect today by switching from Direct Connect to "web connect." Here's what the credit union told me:
"To regain access to Quicken please convert from Direct Connect to Web Connect. For a list of instructions please search for Quicken Download on our main storefront page (ncsecu.org) and select learn more. Once you are on the Quicken Download page select Review our conversion guide. This will take you to a six-page document that will give step by step instructions for connecting each type of device." Why they don't post a link to this on their main homepage is beyond me.
