I am with Randolph Brooks FCU. A few years ago, they switched to a different credit card service. After that, transactions were no longer available to download into Quicken from two different credit cards I have with them. Checking and savings transactions continued to be available for downloading. A few weeks ago I had to reconnect my downloads and suddenly transactions were downloading for one card but not the other. That went on for a day or two and then mysteriously stopped. About a week or so after that I updated the connection again. At first it was working OK for both cards. But soon after, transactions would download into one credit card account on Quicken, and then those same transactions would download into the other credit card account. And that's been going on for two weeks or so now. Each time I have to delete the extraneous transactions from the other card.
I attached a screenshot that shows that my Quicken accounts are properly connected. However, another weird aspect to this is that the ending numbers of the two cards (platinum premier and world card) show ending numbers that I think were from the cards that the new cards replaced. In hindsight, I think I should have closed out those Quicken accounts and started new ones when they sent the new cards. At the time it was a seamless transition at RBFCU, requiring no action on my part. My assumption is that internally within Quicken, it still has the old credit card numbers. I think that I might try to do that now to see if that solves the problem, but I wanted to see what other people thought first.
Another weird thing is that when I'm updating the connection, each bank account that I click on to match to the proper Quicken account results in a pop-up message saying that account is already linked to an account at Stripe and that continuing will disconnect it from Stripe. I do not have an account at Stripe. I don't recall ever having one, but I double checked just to be sure. I attached a screenshot of that as well.
After a long hassle with RBFCU customer service, they said it is a Quicken issue and to contact them.
I am using a Mac Mini with latest OS and
Quicken Version 9.0.3 (Build 900.60651.100)
[Edited - Removed partial account numbers]
