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Quicken not reflecting download date for Chase account

ChrisD

Prior to opening another Chase credit card, when executing the One Step Update process, for the other Chase accounts, Quicken always reflected the "Last Download Date". For some reason this is not occurring on any on the Chase credit card accounts even though they are set-up for transaction download and Automatic Entry is set On.

I've tried the Reset Account and Deactivate/Set-up options the Chase accounts to no avail.

Has anyone experienced this issue and have any suggestions?

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NotACPA

I have 2 credit cards that were issued by Chase, and both show updates for yesterday for my scheduled Monday thru Saturday updates.

SO, have you actually been able to download from Chase into these cards?

When you do TOOLS, Account List …what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns for these accounts?

In the account registers, what's shown just below the account name, for each?

ChrisD

When opening the account list, it reflects Last Download as "Not Available" for all Chase accounts. In each of the Chase accounts registers, it's only reflecting the account name. I just noticed that the Chase accounts are not reflected in the One Step Update Summary, though what is interesting one Chase account did download a transaction.

All other accounts reflect account name, last download date, downloaded using Express Web Connect+.

Quicken Laura

Hi @ChrisD,

Thank you for checking the Last Download status. I’ve refreshed your accounts on our end, and they all appear to be properly connected.

Please try refreshing your Quicken sign-in session and then updating the accounts again using the steps below:

Refresh sign-in:
Go to Help > Refresh Sign in

Screenshot 2026-06-15 at 11.20.13 AM.png

Then update the accounts:

Open the transaction register for a Chase account.
Click the Gear Icon in the upper right of the register and select Update Now.

Follow the on-screen instructions to complete the update.
Repeat these steps for each account with this error.

Please let me know if this resolves the issue or if the problem persists.

ChrisD

Laura, I've completed the steps suggested, though it's still not reflecting the Last Updated information. The One Step Update Process window notes completing connecting to Chase, though the One Step Update Summary does not show Chase as being a Financial Institution Updated.

Quicken Laura

Thank you for following the steps provided.

I’ve sent you a direct message with some additional troubleshooting steps to try. Please check your messages in the upper-right corner.

Let me know how it goes or if you have any questions!

ChrisD

Hi Laura, I just re-ran One Step Update and the Last Update Information started to re-appear.

Quicken Laura

Hi @ChrisD,

I'm glad to hear that everything is working now.

Please feel free to reach out if you have additional questions.