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Target CC-503

System

This discussion was created from comments split from: Target connectivity (downloads) again.....

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ncs04

Has there been any update to this issue? I have the very same issue. Target used to work flawlessly in the past.

Quicken Kristina

Hello @ncs04,

Thank you for letting us know you're encountering an issue connecting with Target. To help troubleshoot, I checked our internal tools, and I see you're getting a CC-503 (invalid credentials) error. To troubleshoot, please backup your Quicken file and follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Step Three: Update your password(s) in Quicken

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Reset Account.
Enter the correct login ID and follow the on-screen prompts to complete the reset.
If prompted, carefully LINK the accounts found to the existing accounts in Quicken.

After the reset process is complete, attempt your online session again.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Navigate to Tools>Add Account and search for your financial institution.
Enter the correct login ID and follow the on-screen prompts to activate your account.
Carefully link your accounts with the existing ones in your Quicken.

Please let me know how it goes!

ncs04

I tried all of the above and still no luck. Usually, these steps are very helpful, but I think there is something wrong with Target's website or the connection. I can access their online website fine, just can't seem to link to Quicken.

Thank you

Quicken Kristina

Thank you for your reply,

Sorry for the delayed response. I didn't receive a notification that you posted.

If the troubleshooting did not correct the issue, then I recommend contacting Quicken Support directly for further assistance. They have tools that we can't access on the Community, and they can escalate the issue if needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

If you believe the issue is on Target's end, it may also be beneficial to reach out to the financial institution's tech support.

I apologize that I could not be of more assistance!