Quicken Connect for (Canadian) Island Savings CU, a division of First West CU

Question

They replaced their online website with a new one and in the process broke the Quicken Connect function. Is there any timetable for getting this running again? I have been in contact with ISCU and am told they are working with Quicken. It's going on 3 weeks now I believe that it's been down. Thank you.

TERRY COLYER

tcolyer · Answer

I appreciate this explanation of the process and thank you.

NotACPA · Answer

When  a bank changes their website, and thereby breaks the  Q connection, the bank is supposed to, by contract, give Q/Intuit sufficient lead time that they can make the necessary adjustments of their end in order to enable the joint customers to not lose connectivity.

From you post, I'm guessing the the bank didn't do so … so now those changes are at the back of the line,  behind all of the changes that WERE submitted in a timely manner.

The CU screwed this up,  blame them.  And this COULD take several weeks, or even longer, depending upon how many (and how difficult) the timely other submitted requests  might be.

As I understand  it, the process is basically "First Come, First Served", and your CU came last.