Quicken must reauthorize with Citi. This problem continues to happen on a daily basis with Quicken for MAC and Quicken for PC. Quicken support refused my request to elevate this issue to Quicken management and IT. For the umpteenth time Quicken Customer Support tried to get me to reinstall my Citi account and today I refused. I said that Quicken must solve this problem with Citi. The rep did not want to hear it; instead he wanted me to try yet another method. I refused and finally hung up on him. WHY WON'T QUICKEN TAKE THIS PROBLEM SERIOUSLY AND OWN IT?
Hi @lpowell126,
Thank you for sharing your experience. I'm sorry to hear you've been dealing with this issue, and I understand how frustrating it can be when you're unable to access or manage your account as expected.
I've reviewed your previous interactions with our Support team and appreciate the feedback you've provided. I'll make sure your comments are shared with the appropriate team so improvements can be implemented.
I also took a closer look at your account, and at this time, your case does not appear to be related to the known Error 2000 issue on Mac or the FDP-350 error. Based on the information available, your situation appears to be an isolated case. We'd like to gather a few more details and, if you're willing, continue working with you to help identify the cause and find a resolution.
Could you please provide the following information?
I appreciate your cooperation and look forward to your response.
