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Unable to connect to Advancial

Shh9P*jJ

My Quicken Classic desktop account on Windows has been unable to connect to my primary bank (Advancial Credit Union) since May 25th. I have made multiple calls to Quicken, tried many things they suggested, and waited for weeks while they say their Banking Escalation Team is working the problem. I've used Quicken for decades, but why should I continue my subscription if I cannot connect to my bank?

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Windows

Comments

Quicken Anja

Hello @Shh9P*jJ,

Thank you for reaching out!

Could you please provide more details and tell us what exactly is happening when you try to connect? Are you receiving any specific error code(s) and/or message(s) that you can share with us here?

Also, please note that there is currently have a known issue with this financial institution that has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing please refer to this Community Alert for more information as well as updates as they become available.

Thank you!

Shh9P*jJ

Anja, I have already provided the details on multiple occasions (ad nauseum) to the Banking Escalation team including logs, screen shots, etc. I prefer to not repeat it here. If, on the other hand, you can escalate this to the Office of the President I will communicate with them via email. "No ETA available at this time" is a completely unacceptable update for an problem that has existed since May 25th, however.