One step update

Question

Have been trying for several days to do "One Step Update" to download bank account info.

I keep getting error Can't connect to the internet

Quicken Carlos · Answer

Hi @Rick Klock,

Thanks for your reply and for sharing the screenshot of the error you are seeing.

The message "Local Area Connection doesn't have a valid IP configuration" indicates that Windows is having trouble establishing a proper network connection. This may be preventing Quicken from connecting to the internet and downloading transactions.

To help determine whether the issue is related to Quicken or to the network connection itself, are you able to access websites normally outside of Quicken?

I look forward to your reply.

Rick Klock · Answer

Thank you

I think it is a Windows problem

Quicken Carlos · Answer

Hi @Rick Klock,

Thanks for reaching out to the Quicken Community.

To better understand what may be causing this issue and provide the most appropriate troubleshooting steps, I have a few questions:

* Is there an error code associated with the error message?
* What is the name of the financial institution involved?
* Does this occur with all financial institutions, or only with one specific bank?
* If possible, could you share a screenshot of the error message?

I look forward to your reply!