Re-link of Citi account damages it

Mary Ann Edson-Plumb

I'm on Quicken Premier, release 67.10Build 27.1.67.10. Express Web Connect + hasn't worked since December. I finally decided to unlink and re-link the account in hopes this would fix it. Bad mistake. When I did that, it re-imported all the transactions since last December, but worst of all, it now treats all payments as debits. Debits are also treated as debits. I've deleted the payment transactions and re-entered them with the same result. Right now, the account is unusable. I can't even manually re-enter the transactions properly. Has anyone resolved a problem like this?

Quicken Kristina

Hello @Mary Ann Edson-Plumb,

Thank you for reaching out! Based on your description of the issue, I suspect the problem may be a file-specific issue. To troubleshoot, first, restore a backup from before you disconnected and reconnected the account. Then validate the newly restored data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Please let me know how it goes!