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One Step Update getting stuck

gdmack

With my checking account when I do a "One Step Update" the function works perfectly. When I do the same with one of my credit card accounts it goes through the motions, then I get the message "Complete" and then it gets stuck and I can't do anything until I force the closure of Quicken and re-start it, and then my downloaded transactions are there. This problem only started a few weeks ago, but it always happens now.

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Online Banking

Windows

One Step Update

Comments

Quicken Anja

Hello @gdmack,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
- Please provide the exact file path as shown in the example below.

Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

gdmack

All files are local my my primary hard drive: C:\Users\gdmack\Documents\Quicken Data\

Quicken Anja

@gdmack Thank you for confirming where your Quicken file is stored.

Could you please provide the remaining details requested above (any troubleshooting steps attempted, VPN/security software information, and any recent system or software changes)? This will help us narrow down what may be causing the One Step Update to hang.

Thank you!

gdmack

Only Norton 360. No VPN. No recent changes of any sort that I am aware of. The problem just arose in the last 3 weeks, and I have not added any software or changed any settings on my system.