There appear to be major problems with PNC Direct Connect. My checking always gives an error when I do a one-step update.
I am eventually able to download the most recent transactions, but I cannot send new payment instructions. They just get stuck in the register with the word "Send" instead of getting a numeric ID.
PNC support has expedited this, and in the last 3 weeks, they have contacted me 6 times to tell me they are still working on it.
I can definitely say that new users are not being enrolled in Direct Connect because, as of 6/25/2026, the server that registers new Direct Connect users is down. It says <Service is unavalilable.>
Please note that the error message is straight from PNC via browser, not from the Quicken app.
Other associated quick errors are cc-501, ol-293a, OL-49-B, and maybe a few others.
They check if the server is working:
logon to PNC > Help > manage accounts > Quicken Enrollment >Next >
> select account (but this might not appear) >
> select "Yes, I'd like to a bills through Quicken" > next > enter a new random password > next >
> acknowlege reading terms of agreement > review > submit>
[Edited - Readability]
