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Advancial FCU - Missing Transactions

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This discussion was created from comments split from: Advancial Credit Union update results in FDP-105 Error.

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Missing Transactions

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breed372

This post claims the issue is resolved but i am still not able to connect or download manually

https://community.quicken.com/discussion/7973945/resolved-6-20-26-advancial-fcu-fdp-105-cc-505

msmcclure

Are there any updates on the Advancial issue? I also have not been able to connect for a month now. I have been entering my transactions manually, but it is extremely tiresome. I am on Classic Quicken.

Quicken Carlos

Hi @breed372 and @msmcclure,

Thanks for reaching out to the Quicken Community and for letting us know you're still experiencing issues with Advancial FCU.

After reviewing our internal tools, I can see that the connection status for Advancial FCU is currently showing as OK. I also confirmed that the FDP-105/CC-505 error is no longer appearing on your account.

To better understand what you're experiencing now, could you please answer the following questions?

Are you receiving any error code or error message? If so, what does it say?
Could you upload a screenshot of the error you're seeing? Please be sure to redact any personal information before posting.

With that information, I'll be able to provide the most appropriate troubleshooting steps.

I look forward to your reply!

msmcclure

Hi Carlos,

I was able to get it to work this morning. I had to re-establish the connections. It was in a weird stage where it would say it updated, but 0 transactions were downloaded.

Thank you

Quicken Carlos

Hi @msmcclure,

Thanks for your reply. I'm glad to hear that you were able to reconnect your accounts. The missing transaction is a separate issue from the Community Alert that was recently closed.

If you haven't done so already, I suggest following the steps in our support article on missing transactions.

To do so:

Confirm that the Sort Order in your account register is set to Date by clicking the Date column header.
Click the Reset button at the top of the register. This will confirm that there are no filters applied to your account register.

Refresh your login session by going to Help > Refresh Sign In. After completing the sign-in process, run One Step Update again.

If the issue persists, I'd like to ask you a few questions to help determine what is causing the missing transactions:

Are the missing transactions more than 90 days old?
Are these transactions still marked as Pending on your bank's website?
Have any transactions been deleted recently?
Was the transaction moved from one account register to another? Click All Transactions in the Account Bar and search for the missing transaction. If you find the transaction in the wrong account, you can move it by selecting the transaction(s), right-clicking, and choosing Move Transaction(s). Then select the correct account and click OK.
Was an older backup restored after you accepted the downloaded transaction(s)?

I look forward to your reply!