download sync is duplicating transactions previously downloaded

Rvolkhardt

Downloading is not working properly . it is downloading previously downloaded transactions.

this started immediately after the last update. Quicken for windows, Classic Deluxe, V67.10, Build 27.1.67.10,

Quicken Carlos

Hi @Rvolkhardt,

Thank you for reaching out to the Quicken Community and for providing those details.

To better understand what's causing this issue, I have a few questions:

• Is this happening with multiple financial institutions or only one?
• What is the name of your financial institution?
• Have you recently disconnected and reconnected the affected account(s)?
• Have you tried restoring a backup from before the issue started? If not, I recommend restoring a backup file.

To identify why the duplicate transactions are occurring, we'll also need to review the Downloaded ID for the affected transactions. I recommend following the steps in our support article on duplicate transactions:

• Click the Register Columns gear icon in the upper-right corner of the account register.

• Check the box next to Downloaded ID, then click Done.
  • If you're using Two-Line Display, also enable Downloaded Reference.

• Review the Downloaded ID for the duplicate transactions. This unique identifier is used by Quicken to determine which transactions have already been downloaded.

Duplicate transactions can occur for several reasons, including:

• A manually entered transaction does not match the downloaded transaction.
• The same transaction is downloaded twice with the same Downloaded ID.
• The same transaction is downloaded twice with different Downloaded IDs.
• Transactions are downloaded both through Quicken and by manually importing a file from your financial institution, resulting in different Downloaded IDs.
• The account was deactivated and reactivated or connected using a different connection method, causing transactions to download again.
• Transfer transactions are being duplicated.

Once you've reviewed the downloaded IDs, please let us know which scenario best matches what you're seeing. Please review our support article for more details about each scenario. If you're unsure, feel free to share a screenshot of the duplicate transactions with the Downloaded ID column visible.

I hope this helps. I look forward to your reply!