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PNC connection issues ...... again

Jim Cheyne

Quicken Classic Deluxe Version 9.0.3 (Build 900.60651.100)

MacOS Tahoe 26.5.1

There were problems back in January '26 when PNC overhauled their website and started having similar issues approximately 6/22/26. The first issue was with bank bill pay. Support had me disconnect PNC from online update, and I was never able to reconnect. Contacted support again and this person told me they were seeing reports of problems with PNC and escalated the issue. I have tried reconnecting multiple times. I'm getting "Did you mistype your sign-in info? Please re-enter your credentials for PNC Bank - Direct Connect." In the past, I have gotten error code OFX 16503.

I have messaged PNC support and not yet gotten a response. I posted on the Reddit Quicken sub and Quicken Lisa replied and has looked into and suggested trying to connect early on Sunday morning, I missed that window.

All my other accounts connect and update successfully, PNC is the only problem account. Does anybody have any info on this issue or suggestions on a solution other than waiting for the tech people to finally do something??

[Edited - Readability]

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Quicken Laura

Hi @Jim Cheyne,

Thank you for reaching out. I'm sorry to hear you're having trouble connecting your account using PNC Bank – Direct Connect. We are currently aware of an issue affecting some PNC users who are encountering OL-297 and OL-1202 errors. However, after reviewing your account, I noticed a successful connection attempt on the 27th, which suggests your situation may be different.

To help us better understand what may be happening, could you please confirm whether the account was able to connect successfully using Quicken Connect? Additionally, when you attempt to connect using Direct Connect, are you being prompted to change your PIN, or do you immediately receive the following error message?"Did you mistype your sign-in info? Please re-enter your credentials for PNC Bank - Direct Connect."To further assist with troubleshooting, could you also provide a screenshot of the error message you're seeing?

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

(Ticket#12318640)

billzebub

I am having the same issue. I do not get a connection error, but it does not download transactions after June 25th. It initially downloaded the two transactions on 6/26 but did not update the balance. When PNC had me deactivate and reactivate the online service, those transactions were no longer downloaded. This leads me to believe that there is an issue with PNC that started on 6/26. PNC, however, will have us jump through many hoops before they realize their error.

[Edited - Readability]

cmarkel

I have the same issue today (6/29/2026). I do not get a connection error. Transactions showing as completed at PNC (non-Pending) are not downloading to Quicken.

I was able to connect successfully and get transactions last week, but not now.

This seems to be a recurring issue with PNC and Direct Connect after a weekend as there are previous posts in the Community on the same issue. PNC seems to fix something every time after being contacted by Quicken support.

My $.02 - PNC disables Direct Connect prior to doing a system update over a weekend, and then fails to re-enable Direct Connect when their system tasks are complete.

Quicken Laura

Hi @billzebub & @cmarkel,

Thank you for joining the thread and sharing the details of what you’re experiencing.

The issue where PNC accounts connected through Direct Connect are not showing any error messages but are also not downloading new transactions is currently under investigation.

To help our team gather additional information, could you please submit a report through Quicken Help and include your log files? This will allow us to forward the details to the appropriate team for further review.

To send your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Once submitted, please let me know. I look forward to your response!

(CTP-17485)

Jim Cheyne

MY ISSUE HAS BEEN RESOLVED. I contacted PNC support, they reset my PNC/Quicken pin back to the original in their system and by using the original pin I was able to reconnect and my PNC accounts have updated successfully. Hopefully it will stay fixed!

Quicken Laura

That's great news! We appreciate you taking the time to let us know.

billzebub

I have sent the report to quicken

Quicken Laura

Thank you for submitting your log files. I'll forward them to the appropriate team for further review.

Steve Karlo

I too am having an issue with connecting to PNC. I use Web Connect (last time I spoke with a Quicken help desk they said that is the way to connect) I was able to update the account and the correct balance shows up in Quicken but no transactions show up after June 22. I will disconnect the account and reconnect, but I get the same result. One time I tried to reconnect it said the account was already connected to a "Stripe" account and

Steve Karlo

Well I just went and reconnected via direct connect. Which said I had to renew my Quicken PIN (assuming that was my username) , But I changed it, it gave me an error and said try again and a screen popped up with two radio button selections, I can't remember what they said, I randomly chose one of them and it did a direct connection to my acccount and updated all of the ledger transactions and balance.

Quicken Laura

Hi @Steve Karlo,

Thank you for joining the discussion. I'm glad to hear you were able to successfully connect your account and complete the update.

If you have any additional questions or need further assistance, please don't hesitate to reach out.