Updated Quicken Classic today (6/30/26). The program freezes and becomes totally unresponsive for minutes and then responds only to reoccur repeatedly.
I am having teh same problem with one of my bigger Quicken files
i downloaded a manual update and it fixed everything.
Quicken for Windows: Manual Patch Update | Quicken
Hello @Pat Marshall,
Thank you for updating your post and sharing what worked for you to resolve the issue. I’m glad to hear that installing the Manual Patch helped resolve the freezing behavior.
Please note that the current Manual Patch will revert Quicken back to R67.10, as the latest R68.25 release has not yet been added to the Manual Patch article.
@sjaacob, since you mentioned experiencing the same issue, you may want to try installing the Manual Patch as well to see if it resolves the freezing in your Quicken file.
Thank you!
Can confirm. I'm running a Surface Pro 11 with a SnapDragon processor. I installed the above update this morning and EVERY. SINGLE. ACTION. I. TAKE. cycles for anywhere from 30-90 seconds before my system comes back to life. SUper Validated the file, no difference.
I do have a very large (310 MB) QDF file. But before this update have never had response time in excess of 5 seconds.
I have just installed the manual patch… it looks like it has rolled me back to the May update. Performance is back to what it should be. Disappointing, because the Qualified Dividend separation was a function I've wanted for a long time
Same here, but I suspect Quicken will release a new update soon.
Same here, but I suspect Quicken will release a new update soon. However, i am sending this a day later and the program still prompts me to update to R68.25 despite this issue. I will not update until I am reassured.
This morning when I signed on, Quicken prompted me for an automatic update back to the new release. Didn't even have the option to not download, only whether or not to allow changes to my system. Now I'm having to reapply the manual patch. I hope this isn't going to be a daily thing until it's fixed. I've been using QUicken since about 1995. I use it multiple times across the day
Update…I reinstalled the manual patch this morning. Whereas yesterday the manual patch appeared to roll back to the May release, this morning the manual patch appears to update to the june release that was (and remains) problematic. My system is back to dragging with 90 second response times in quicken. Help!!!
The action screen in my update summary says a new version is available, but you do not have to click on View Update to continue using Quicken with the older version. I am attaching what it looks like, but I did not update and will not until I know the issue is resolved. here is a pic of what I think prompted you to update.
@cejacksoniii the comment linked below has instructions for rolling back to a prior patch version:
Same issue 27.1.68.25
Same problem for me. Manual patch updated to the latest problem build and everything takes forever to load. Unable to continue my work.
File size is 214mb, locally saved on C drive, cleared cache and did a super validate - nothing works.
This patch will not roll back. The current patch file updates to the latest build (the one with the problems).
@Thomas1004
The Quicken site that has all the patches to chose from is:
https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has/#section-windows-3
Go to the Releases section of the article and download the version you want.
R67.71 is what I used and it solved the problem. I don't recall, but I think it will install in Quicken without opening Quicken which would resolve the issue some are having with being unable to overcome R68.25 making it so the Quicken program cannot be altered. Good call on finding all the patches on the link you posted.
Thank you, @BK - this helped! I rolled back to R67 and the issue appears fixed now.
I updated to R68.28 this AM and got the Quicken white screen of death on boot up into my file. It looks like the app is hanging up when it tried to open my file. When I opened it without a file selected it will open up a file browser, but you can't select any of the files, kinda frustrating.
I deleted Quicken, reloaded it several times and I had the same problem.
The following finally worked for me :
After that, I let it do it's thing and it booted right up, no data lost!
I had the same problem with 68.28, to wit, the white screen of death. However, it appears to occur only on my desktop running Win 10, and not on my laptop running Win 11. Interesting. After running the 6 steps of recovery to no avail, I tried chatting with Customer Support also to no avail (final determination: "your computer is broke, you need to hire a computer technician"). Finally I downloaded 67.71. ran it, and it booted up just fine. Looks like 68.28 needs a bit of tweaking, possibly Win 10 vs 11 related. Thanks and kudos to all for sharing that fix!
This worked for me. It IS Win 10.
[Edited - Enabled Link]
Correction: it IS 67.10. Thanks for pointing that out.
So, my strategy is to not update to 68.xx until there's some indication it will not lock up. Unless Quicken has narrowed the problem to a select set of conditions that cause it to happen. Are there instances where people are having success with the updates?
Curiously no moderator has weighed in on this and other posts like it. Without moderator guidance you could try to update again and if it fails, revert back to R67.10.
Not how an organization should be run but it is what it is. It's likely this could get (may have been) fixed with a back-end server change without a new software release so Quicken might just do that and pretend it never happened.
I'm running Win 11 which doesn't have the issue, or I would try again to see if it works now. There have been no new reports in the last couple of days which is also curious.
I too will not be doing any further upgrades on my Win10 machines until there is some word that the issue has definitively been addressed - no point otherwise. However, it is also possible that Quicken will just ignore this issue until they decide that they will no longer support Win10 (similar to Intuit's actions regarding TurboTax - only supported on Win11 now).
Thank you for your thoughts. I am also running Win11, all updated. I did not notice that the errors tended to happen on Win 10 systems.
I am on Windows 11, R.28. I see the white screen - it stays up for about a good 2 full minutes then Quicken presents the normal Investing screen, where mine starts up. But everything seems VERY slow. This only started tonight - through this morning, it has been fine. I tried a Super Validate and Repair, file was clean. I also restarted Windows. Any ideas, has this been acknowledged by Quicken staff?
EDIT; I just started Quicken again - white screen then open. I timed clicking the OSU icon, to the box where I enter the vault password - 79 seconds!!! Clicking the 'x' to close it, to seeing it close, 43 seconds. This is on a very fast computer with lots of memory and storage space, and a 2GB internet connection. Almost unusable.
I opened a test quicken file that I use to test stuff, it's mostly empty. Still had the long white screen, but after the investment page came up, I got this screen!
Maybe this is tied to some network issue with Quicken servers?
This morning it appears to work again for me, indicating that maybe it was a server issue. Plus, version 68.31 installed this morning, with one reported fix - "Fixed an issue where some users were not prompted to sign in again when their connection needed to be refreshed." - maybe this was the issue?
I just ran Quicken now, about 3 hours later, and I am getting the white screen for several minutes - broken again!
Ijust ran Quicken now, about 3 hours later, and I am getting the white screen for several minutes - broken again!
I see now that there is an update to R68.31, but I am reluctant until there are some reassurances.
On and off, I have noticed it's very slow starting up. Something is still amiss.
i am running R68.31 now. Although slower than the prior update, it seems to be working. Takes about 2 minutes for me which is a bit slower than prior updates.
It seems to be almost a full minute before the music starts and the red Quicken logo disappears. From then on, it seems fine. What is it doing? This is on a very fast computer with a 2GB internet. Any way to clear its cache or something, maybe something bad has messed things up?
Sorry to hear people are having the white screen of death issues with this load.
I was having the same issue on my Windows 10 machine and deleting Quicken and reinstalling it in a new directory fixed the issue for me (see my entry above). I haven't had an issue since.
Before this load it took FOREVER to download data from my acounts and I've tried a lot of things to fix it, incuding reinstalliing Quicken (into the same directory). A side benefit of reinstalling Quicken in a new directory is that my downloads are much, much quicker. When you delete Quicken from a directory, some of the files remain and I think that's the source of the download problems I was having.
Best of Luck to all.
