Issue with downloading transactions for American Express Accounts

ksmaxey

Hello,

I am using Quicken for windows and no transactions have downloaded since late May. I have spent nearly 2 hours on the phone with Quicken support which last blamed American Express for the issue and then spent 30 minutes with American Express support who said it was an issue with Quicken as a 3rd party app.

Quicken is useless if I am not getting regular updates of transactions.

When I call Quicken there is a brief message about problems with AExpress but none of the support agents know about it and on these forums the last report of issues was back in April.

Help

Quicken Carlos

Hi @ksmaxey,

Thanks for reaching out the Quicken Community

After reviewing my internal tools, I was able to confirm the FDP-101 error on your account. This issue has been escalated internally, and our Support Team is actively working toward a resolution, right now there is no ETA, I suggest monitor the Community Alert for updates as soon as they become available.

In the meantime, there is a workaround. I recommend deactivating and then reactivating all of your American Express accounts. Before following the troubleshooting steps below, I recommend creating a backup of your Quicken data file.

To deactivate an account:

• Select Tools > Account List.
• In the Account List, select the account you want to deactivate and click Edit.
• In the Account Details window, select the Online Services tab.

• Click Deactivate next to the service you want to disable.
• Click Yes to confirm.

To reactivate your account(s):

• Go to Tools > Add Account.
• Select American Express - Delegate as the financial institution. If prompted, select the connection method.

• Enter your credentials and click Connect.
• When the list of located accounts appears, choose LINK next to each account you want to reconnect.

• Click Next, then Done on the final prompt.

I hope this helps! Let us know how it goes.