I am running Quicken Premier for Mac and have Exxon in two different brokerage accounts , E trade & Morgan Stanley . I have auto download transactions on both . Both download transactions are different , major issue is with Morgan Stanley Exxon had a name change going from Exxon Mobil Corp to Exxon Mobil Holdings Corp . In the Morgan Stanley account have the following issues . * My portfolio now shows BOTH accounts ( a difference of 22 shares which I need to research ) , thus doubling the amount of Exxon Mobil stock I have . Shows both EM Corp , and EM Holdings corp * On my transactions that were downloaded for Exxon all that showed was " Sell Bonds " and under description an amount of 23.39 & 23.3992 , one in Exxon my original and Exxon Mobil Corp Com , which is the new name . Since this was the only transaction , that's why I am doubling up my portfolio in Exxon My questions * How should I correct the " transaction " , to remove the prior Exxon Mobil account and not double up ? * Has any one else had this issue with Exxon Mobil who is using Morgan Stanley ?

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Exxon Mobil name change problems (on Q Mac)

jjrichards

I am running Quicken Premier for Mac and have Exxon in two different brokerage accounts , E trade & Morgan Stanley . I have auto download transactions on both . Both download transactions are different , major issue is with Morgan Stanley

Exxon had a name change going from Exxon Mobil Corp to Exxon Mobil Holdings Corp . In the Morgan Stanley account have the following issues .

My portfolio now shows BOTH accounts ( a difference of 22 shares which I need to research ) , thus doubling the amount of Exxon Mobil stock I have . Shows both EM Corp , and EM Holdings corp
On my transactions that were downloaded for Exxon all that showed was " Sell Bonds " and under description an amount of 23.39 & 23.3992 , one in Exxon my original and Exxon Mobil Corp Com , which is the new name . Since this was the only transaction , that's why I am doubling up my portfolio in Exxon

My questions

How should I correct the " transaction " , to remove the prior Exxon Mobil account and not double up ?
Has any one else had this issue with Exxon Mobil who is using Morgan Stanley ?

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jjrichards

Update , on the transactions "sale of bonds " which was incorrect the 23.3992 shares I was off , I just deleted , corrected my original number of shares on Exxon account .

However I am STILL doubling up , showing two Exxon Mobil accounts. Will need suggestions on the correct " manual transaction " to input to eliminate the doubling up on shares of Exxon Mobil . Thanks

mshiggins

@jjrichards there is a discussion about the XOM corporate action over on the Windows side. Not sure it’s exactly the same for Mac, but perhaps it will give you a starting point.

https://community.quicken.com/discussion/7974595/xom-redomiciling

Lane1983

Still looking at this with Fidelity accounts. Both security names still have the same symbol (XOM). I'm thinking if I did a Merge Securities edit for the 2 securities under the new name, the history and cost basis will be ok. You may have Placeholder transactions dated around when the brokerage account was opened that added the new and deleted the old security name. If the merge works, you shouldn't need the Placeholder transactions. This should fix share count.

Slight twist has the the dollar amount Fidelity is showing coming out of the old security name is lower than the amount going into the new security name is off by the amount the the stock price changed on July 2. That amount seems to have been added to my cash balance for the day. Not really sure how to characterize the difference. I'm wondering if there is another transaction that will show up to eliminate.

jjrichards

Hi Lane . The symbol XOM did not change . On my Morgan Stanley Exxon account the cost basis under the new holding was blank . I of course have had this stock over 30 years and do not want to change

The shares they transferred they rounded to the nearest share ( left off fractional shares) . May be why the cash balance is off since the fractional shares may have added cash .

Do you run Q for Mac or Windows ?

Jeff

Lane1983

Mac 9.1.

After I merged the new and old security, I see the price history in Quicken going back at until 2014.

I didn't have fractional shares. The dollar difference between add and deduct transaction equals the price change for XOM for the day. Fidelity is showing the same difference. I'm guessing one of the transactions was priced at market open and the other at close. I'm going to check with Fidelity on Monday to see it the difference is taxable.

jjrichards

I would hope you would see the price history beyond 2014. Since the stock symbol XOM did not change , the only transaction is the corporate name change " ExxonMobil Holdings Corp" , I hope there is a way to just change the name in Q.

I would then add a manual transaction deleting the fractional share and delete the transaction . I used Q for Windows for almost 30 years until I converted to Mac in October 2025.

james Franke

After using "ADD" to update the Cost basis and price/share to match Morgan on the New Exxon, the old and the new match. Except that only the old shows the Buys over the last 9 years. Don't care.

But how to get rid of the Old in the Portfolio? Delete the Old Buys?

james Franke

This double EXXON was in an IRA Account. My other IRA Account and my Stock account with the same EXXON exchange had no doubles but had to ADD to put in the Cost Basis.

jjrichards

I have deleted the old account yet. Still have both which of course doubles the value / shares which I eventually need to correct.

If the " old " account does not auto upload dividend reinvestment , will then need use a merge function . I wish it would go back longer tan 2014 as Lane 1983 indicated .

Waiting for others to respond . Have a great 4t h

jjrichards

[Removed - Duplicate Post]

Herb A

Would someone from Quicken Support please address this matter? As a result of XOM changing their name, Schwab’s approach to this event created two transactions in Quicken: One transaction to remove the “Old” XOM, and one transaction to add the “new” XOM. Unfortunately for many Quicken customers like me, our perceived XOM balance in Quicken is now DOUBLE what it should be. I tried some manual adjustments and nothing I did fixed the matter - fortunately I was able recover Quicken to an earlier backup. Hoping for a fix…

Quicken Kristina

Hello @Herb A,

Thank you for reaching out! The Quicken Community is primarily a user-to-user platform. There are a small number of moderators, like me, who can help troubleshoot with you. If you want assistance from Quicken Support, you can find their contact information through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

If you want to troubleshoot on the Community, please provide more information:

Were the add and remove transactions that downloaded correct?
What manual adjustments did you try?
- What happened when you made those adjustments?
You mentioned you restored a backup. Did the information re-download into that newly-restored file?
- If it did, is it correct in that file, or is it still doubling the balance?

I look forward to your response!

Lane1983

Do you have any Placeholder transactions that are changing share count. These seem to be tagged with a date close to whenever the investment account was created, not when the Placeholder was created. that is becoming my first stop on these things.

Geno Meath

This was my experience with the Exxon redomicile, and how I fixed it. I use Quicken Mac 9.1.0 and have a Fidelity IRA. When Quicken connected to Fidelity the following transactions were added to Quicken:

MERGER MER PAYOUT #REOR Type: Payment/Deposit, “Uncategorized” cash out
Merger Mer G Type:Payment/Deposit, “Personal Income” category Cash in
A Placeholder transaction for EXXONMOBIL HOLDINGS CORP COM SHS

I think Fidelity sent these transactions and Quicken added the Placeholder automatically.

To fix it, I deleted the three transactions described above. Then I added these two transactions:

Remove Shares for EXXON MOBIL CORP dated 7/1/26 with my XOM share count.
Add Shares for EXXON MOBIL CORP dated 7/1/26 with my XOM share count and cost basis. Memo: "XOM redomiciliation merger NJ→TX 7/1/26

This worked well for me – no duplication and the account balances again. But after reading @Lane1983 , I wish I’d tried the merge securities. I believe if Fidelity had sent these two transactions instead of the Payment/Deposit transactions there wouldn’t be a problem.

Quicken Kristina

Hello @Geno Meath,

Thank you for sharing your experience! Hopefully, this helps others encountering this issue!

Lane1983

Geno,

Were the 2 transactions that Fidelity sent different amounts? I hold this security in 2 accounts and in each account, the the Cash in transactions were higher than the Cash out by the amount that XOM increased on 7/1/26. My Fidelity account is also showing that as an increase in cash. I'm going to reach out to Fidelity to find out the nature of the cash difference.

Geno Meath

Hi @Lane1983,

Yes the cash in was about 0.5% higher than the cash out and I believe the difference is due to a price change 7/1. I think Fidelity should have done Remove Shares with the old name for XOM and Add Shares for the new name, so that's how I fixed it I don't know how to reach out to Fidelity. Let me know if you do, because a security in my 401K it always comes with the wrong ticker symbol.

jjrichards

Hi Geno, Lane :

On my Morgan Stanley account , they transferred in an even number of shares , and left off the fractional shares in the account . The fractional share difference should be added to my cash account . I have an email into Morgan Stanley.

The ticker symbol " XOM " did not change , thus I feel a merger should have taken place in Q for Mac. I also have the same stock in Etrade and my next task is to see the down loaded transactions .