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Randolph Brooks Federal Credit Union - Missing Transactions

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This discussion was created from comments split from: RBFCU, Randolph Brooks Federal Credit Union, FDP-106 error.

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Missing Transactions

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robfedor

I'm not sure what is going on now. The update process seems to be connecting without error, Quicken is grabbing the on-line account balances but not downloading any transactions. I have deactivated and reactivated all my RBFCU accounts and no transactions downloaded since 30 June. Also, it now constantly asks me to enter a validation code, where before it was just once. I called RBFCU and as usual they said call Quicken.

Quicken Carlos

Hi @robfedor,

Thanks for reaching out to the Quicken Community.

If you haven't done so already, I suggest following the steps from our support article on missing transactions:

Confirm that the Sort Order in your account register is set to Date by clicking the Date column header.
Click the Reset button at the top of the register to confirm there are no filters applied.

Refresh your login session by going to Help > Refresh Sign In. After completing the sign-in process, run One Step Update again.
Click All Transactions in the Account Bar and search for the missing transaction. If you find the transaction in the wrong account, select it, right-click, choose Move Transaction(s), select the correct account, and click OK.

If the issue persists, I have a few questions:

Are the missing transactions still showing as pending on your bank's website?
Have any transactions been deleted recently?

I look forward to your reply!

robfedor

Completed all recommended steps and its the same. None of the transactions are pending. Many are deposits and transfers and are usually downloaded within 24 hours of occurring. I have nothing from RBFCU since 30 June. As I mentioned I've also deactivated and reactivated all RBFCU accounts and performed a Super Validation no prblems.

Quicken Carlos

Hi @robfedor,

Thanks for your reply and for trying the steps above.

Since you've already followed the steps in the support article and the transactions are still missing, the next step is to escalate the issue. I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Chat support is available during the same hours, 7 days a week.

I hope this helps!

robfedor

https://community.quicken.com/discussion/comment/20558365#Comment_20558365

Since this issue with RBFCU is still unresolved, I need to assume it's part of the same problem. Can we get any confirmation on whether or not this RBFCU issue is resolved or not?

Quicken Carlos

Hi @robfedor,

Thanks for your reply. I checked the ticket CTP-17431, and according to our Support team, a fix has been implemented. The alert remains open while the team continues to monitor reports and confirm that the issue has been fully resolved for all users who were experiencing the FDP-106 and CC-506 errors.

Based on my internal tools, the status of your accounts is currently showing as OK.

If you are still receiving an FDP-106 or CC-506 error, I recommend submitting your log files by going to Help > Report a Problem.

If your accounts update without any errors but new transactions are not downloading, I recommend contacting Quicken Support, as this appears to be a different issue from the one covered by the alert and may require additional investigation.

I hope this helps!