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Connection to "MERITRUST" credit union in Kansas is not working.

Wildstang

Haven't gotten any updates since 6/7/2026

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Quicken Carlos

Hi @Wildstang,

Thanks for reaching out to the Quicken Community!

To better understand the issue, I'd like to ask a few questions so I can determine the best troubleshooting steps:

Are you receiving any error code or message when updating your Meritrust account, or are you only missing new transactions since 06/07/2026?
If you're seeing an error, could you please upload a screenshot of the error message?
Have you tried restoring a backup from a date prior to when the issue started?
Where is your Quicken data file currently located?
What is the connection type for the account?
- To check, open the account, then go to Settings > Downloads, and let me know what connection method is listed there.

I look forward to your reply!

Wildstang

No error codes are coming up.

Wildstang

I have tried numerous times to do this process…."To check, open the account, then go to Settings > Downloads, and let me know what connection method is listed there." and it continues to not link the account. It goes back to "connect account". No error codes are coming up.

Quicken Carlos

Hi @Wildstang,

Thanks for your reply and for trying the troubleshooting steps above.

Based on your description, it appears that the account may no longer be connected to the financial institution, which can cause transactions to stop downloading without generating an error.

I recommend following the steps in our Support Article to reactivate the account and make sure it is linked to the correct existing Quicken account.

To reactivate the account:

Select the account to open its register.
Click the Settings gear in the lower-right corner of the register.
Go to the Downloads tab.
Click Connect Account....
Select your financial institution or search for it by name (Meritrust).
Click Continue and complete the connection process.
Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).
Click Continue.

I hope this helps. Let us know how it goes!

Wildstang

I did all of that and it still doesn't work or save the set up once I go through that all. I go through all the steps and select everything…save it and when I click on the process again to see if it saved it is all blank again and have to do the process all over again .

Quicken Carlos

Hi @Wildstang,

Thank you for your reply! After reviewing my internal tools, I can see that some accounts connected with Meritrust are showing a Status:OK.

Just to clarify, after you complete the link accounts process and click Continue, are you returned to Quicken with your accounts unlinked, or does the authorization appear to complete successfully but then you have a blank white screen?
If your accounts are still not connected after following the steps, could you please confirm whether you see any duplicate accounts in your Account List?
Also, could you let us know what type of accounts you're trying to add or link in Quicken?

If possible, please include a screenshot of what you see after clicking Continue. That will help us better understand where the process is failing.

Looking forward to your reply!

Wildstang

[Removed - Duplicate Post]

Wildstang

I click continue and it shows it is trying to connect all my savings and checking accounts …says updating…then that finishes and shows all my accounts it should have connected…then I click finish…then I click on settings again and it shows connect account if you would like to download transactions…it shows no connection was ever made.

There are no duplicate accounts in the list.

It appears to be successful when linking up the accounts, but in the end it is not.

Quicken Carlos

Hi @Wildstang,

Thank you for your reply and for providing more details.

If you haven't done so already, I recommend restoring a backup file from the last time your accounts updated and worked properly.

To restore a backup:

In Quicken, select File > View/Restore Backups...

Browse your computer or external media to locate the backup file you want to restore. Quicken backup files have the extension .quicken2017backup or .quickenbackup.
Select the backup file you want to restore.
Click Choose.

Once the backup has been restored, run a One Step Update to see if your transactions download successfully.

If the issue persists, I recommend testing the connection in a new test file to see if the issue is specific to your current data file.

To create a test file:

Select File > New.
Choose Start from scratch, then click Next.
Name the file Test, then click Next.

Screenshot 2026-07-11 at 10.42.33 AM.png

After the file is created, the Add Account window will open automatically. Try adding your Meritrust accounts and see if the connection completes successfully and downloads your new transactions.

Please let me know how it goes. I look forward to your reply!

Quicken Carlos

Hi @Wildstang,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.