Synchrony Bank Not Recognizing All Accounts

kathy234311

I'm experiencing a problem with Synchrony Bank as of 7/4/26 (though it may have started earlier—I hadn't downloaded for a while).

I have 3 Synchrony Bank credit accounts. All was working well, but now this is happening:
* Account #3 would not update correctly today.
* Resetting did not correct it.
* Deactivating and reactivating says I already have an account in Quicken (account #1), so it will not let me reactivate account #3.

I assume this is related to Synchrony's single sign-in for all three accounts, but it was working until today. Until it's corrected, I'm apparently going to have to manually enter everything for two of my Synchrony accounts.

I gather there are various problems with Synchrony accounts, and I hope Quicken can get them corrected quickly. I don't have many transactions in accounts #2 and #3, but I have MANY in account #1, so if that one stops working, I'm in real trouble.

Quicken Laura

Hi @kathy234311,

Thank you for reaching out and for sharing the details of what you're experiencing.

Could you please let me know the name of the card associated with your Synchrony account that you're having trouble with?

Just to make sure we're on the same page, is the issue occurring when you're in the Add Account window while attempting to link the accounts within Quicken?

Additionally, to help us better understand the situation, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response and am happy to help further.