Transaction downloaded amount from bank is incorrect, not matching.

Question

Hi.  I'm using Quicken Windows Classic Premier version R67.10.  This issue started over a year ago but it still persist.  The bank is California Coast Credit Union.  The issue occurs when I do a transaction update to my credit account using Express Web Connect.  What happens is that all transactions are interpreted as "payments", even the ones that should be "charges".

The first pic shows when the issue stated, after 10/31/2024.  Before that it was working fine, the "Downloaded amount" is a negative number, ie a "charge" and positive numbers a "payment".  After that date, I might have been manually entering because the download wasn't working at all I just don't recall.  But at a later date I did start to download transactions, see the second pic.

So starting on 4/27/2025 the "Downloaded amount" is a positive number for a "charge".  This is interpreted by Quicken to be a "payment".  Therefore, Quicken can't match these automatically.  I have to manually match and basically re-enter each transaction to be a "charge".

I've also done transaction downloads to an excel file and I see the same thing, all downloaded transaction amounts are positive.  Just to confirm my reasoning was correct, I checked my BofA downloaded transactions and they are negative for charges.

I've contacted the bank and they basically said it's not a problem on their side it's Quicken's bla-bla-bla.  So is this a bank issue or not?  Anything I'm missing?  Like I mentioned, this used to work and been using Quicken for over 30 years!  Any feedback would be appreciated.

Best,

RodR.

splasher · Answer

That implies that they while they still provide .QFX file download, they aren't a participating Quicken partner for that download method.  I guess that they just haven't changed their website to remove it yet.  Now, that is the FI's fault and they need to either renew their agreement with Quicken/Intuit or revise the website.

RodR · Answer

Thanks for the reply Splasher!  I'll certainly contact support.

I did try the .QFX download and I get the error:

Thanks again.

splasher · Answer

The issue is something Quicken in conjunction with the aggregation provider (Intuit) has to fix since it is an Express Web Connect download.

You need to contact Quicken support ( Quicken Support ) to get them to poke a sharp stick at the aggregator.  The financial institution may have caused it by changing something on their system, but it is the aggregator that is generating the data feed and somehow getting it wrong.

By chance does CCCU provide a Web Connect (.QFX) download from their website?  If so, you could try it to see if it does a better job.  It wouldn't be as convenient as the EWC download, but you wouldn't have to do all of the repair work after each download.