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Computershare FDP-103

gorilla_js

So last year there was a ComputerShare issue for about 2-3 months which was frustrating That was solved, but now for the last week or 2 I'm getting FDP-103 errors (and to note, the SMS MFA code is not going through so this is likely part of the problem (same as last year))

I have confirmed that my username and password is correct.

Running (MAC) Version 9.1.0 (Build 901.61320.100)

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Comments

Quicken Anja

Hello @gorilla_js,

Thanks for reaching out!

These FDP-103 errors occur when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app.

First, you will need to deactivate all the accounts with the affected financial institution:

Open Quicken.
Go to the Accounts menu and choose Hide and Show Accounts.

Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen

Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Second, delete Quicken passwords from the Keychain:

Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
Double-click the Keychain Access icon in the Finder window.

If prompted to open the Passwords app, select Open Keychain Access instead.
On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this FI name.
Quit the Passwords app and open Quicken.

Third, re-add the accounts:

Go to Accounts > Add Account.

Type the name of the financial institution and make the appropriate selection.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the steps above do not resolve the issue, please contact Quicken Support directly for further assistance.

Thank you!

gorilla_js

Yeah— I did that last year and that caused so much more damage.

I created a brand new file from scratch, tried to add the computerserve and received the same error. So clearly, not anything cached.

Quicken Anja

@gorilla_js Thank you for the additional information.

Since you were able to reproduce the same FDP-103 error in a brand-new Quicken file, that does help rule out cached credentials or file-specific issues.

At this point, the next step would be to contact Quicken Support directly so they can investigate this further. If necessary, they can collect log files and escalate the issue to the appropriate team.

Thank you!