Quicken for Windows users are reporting missing transactions or being unable to sync their file.
This issue occurs when the Quicken ID password is changed while Quicken is still running.
Once the password is changed outside of Quicken for Windows, attempts to sync to won't work until the new password is entered into Quicken; however, Quicken isn't prompting users to sign in again when updating accounts or attempting to sync don't work.
A fix for this issue is planned for an upcoming update. In the meantime, you can use one of the following workarounds:
- Restart Quicken – After restarting, the user will be prompted to enter the new password.
- Help → Refresh Sign-in – Selecting this menu option will prompt the user to enter the new password.
To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.
Thank you!
(Ticket #12501514)
