This discussion was created from comments split from: Customer emails not going through.
I've lost everything and I'm getting frustrated. tried calling its saying i have a high call score. what ever that means. please dont give me that number again. I'mhaving pdf problems. cant move files out of the cloud. please connect to my computer, call and walk me through this process. i am computerly challenged.
Hello @callacut1,
Thank you for reaching out! To clarify, is this an issue with PDF attachments in your Quicken file? If not, please provide more information about what is happening.
I checked your interactions with Support, and the most recent one I'm seeing is from May 18th. Is that the call you're referring to? If not, do you have the ticket number from when you contacted us?
We are not able to connect to your computer through the Community. If you are having trouble with Quicken and you want to share your screen with someone so that they can guide you through correcting the issue, I recommend contacting Quicken Support directly for assistance. Quicken Support is able to initiate Screen Share, with your permission. Screen Share does not allow them to remotely control your computer, but it does allow them to see what is on your screen and use a pointer to help guide you. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I hope this helps!
